ALIVE LUXURY WELLNESS RETREATS
Private Luxury Exclusive Wellness and Mental Health Retreats Since 2009
ALIVE LUXURY RETREATS - BOOKING TERMS & CONDITIONS
Contracting Entities: Alive Group LLC & Alive Wellness LLC (Wyoming, U.S.A.)
Trading As: Alive Luxury Retreats
Jurisdictions Covered: United States (contracting & payments); Mexico and Bali (program delivery)
Effective Date: October 2025
1. Introduction and Legal Agreement
1. Introduction and Legal Agreement
This Booking Agreement and Terms and Conditions ("Agreement") is a legally binding contract between:
Alive Group LLC and Alive Wellness LLC, companies incorporated in the State of Wyoming, United States of America, collectively trading as Alive Luxury Retreats ("Alive", "we", "us", or "our"); and
The Client, being the individual participating in the retreat program ("THE CLIENT", "you", or "your").
Alive provides retreat program design, coordination, administration, facilitation, and program management services. Retreat accommodation, transportation, wellness services, therapeutic services, medical services, and other components of the program may be provided by independent third party hotels, villas, clinics, practitioners, healthcare providers, therapists, contractors, and other service providers (collectively, the "Service Providers").
THE CLIENT acknowledges that Alive coordinates and manages retreat programs but does not own, operate, or control accommodation facilities, medical clinics, healthcare practices, transportation providers, or other independent Service Providers. Alive is not a hospital, psychiatric facility, crisis intervention service, detoxification centre, or emergency medical provider.
This Agreement is incorporated into and forms part of every booking made with Alive Luxury Retreats. Acceptance of this Agreement is a condition of booking, attendance, participation, and receipt of any services provided by Alive.
THE CLIENT acknowledges and agrees that this Agreement may be accepted electronically, including through the submission of a booking request, payment of any deposit or program fee, execution of digital forms, electronic signature, written confirmation by email, or any other electronic acceptance process utilised by Alive.
By submitting a booking, paying a deposit or program fee, signing this Agreement, attending a retreat, or otherwise participating in any program, THE CLIENT confirms that they have read, understood, and agree to be legally bound by the terms of this Agreement.
This Agreement is intended to protect the health, safety, wellbeing, and interests of clients, staff, contractors, practitioners, Service Providers, and affiliates associated with Alive Luxury Retreats. It establishes the rights, responsibilities, obligations, payment terms, participation requirements, conduct expectations, and risk management procedures applicable to all retreat programs.
2. Business Details
Official business details, tax information, and invoice references appear on all Alive quotations and invoices.
All payments are processed in U.S. Dollars (USD) through Alive Group LLC (U.S.) as the contracting and payment entity.
Alive Wellness LLC manages program facilitation, health oversight, and operational structure for each retreat.
3. Confidentiality
Alive Luxury Retreats is committed to maintaining the privacy and confidentiality of all client information and will take reasonable steps to protect personal, medical, therapeutic, and program related information obtained during the booking process and throughout participation in the program.
THE CLIENT acknowledges that confidentiality is essential to the safe and effective delivery of retreat services. A separate Confidentiality and Non Disclosure Agreement may be provided as part of the booking and onboarding process and forms part of the overall agreement between the parties.
THE CLIENT expressly authorises Alive Luxury Retreats, its staff, contractors, practitioners, therapists, facilitators, program directors, healthcare providers, and affiliated Service Providers to share relevant personal, medical, therapeutic, behavioural, and program related information with one another where reasonably necessary for:
• Program design and delivery;
• Client safety and risk management;
• Medical, therapeutic, or wellness treatment planning;
• Emergency response;
• Operational coordination; and
• Compliance with legal, regulatory, insurance, or professional obligations.
Such information sharing shall be limited to what is reasonably required for the safe and effective delivery of services.
If THE CLIENT wishes to restrict the sharing of certain information between practitioners or service providers, such requests must be submitted in writing prior to arrival. Alive Luxury Retreats reserves the right to determine whether such restrictions may affect the safe delivery of the program and may refuse participation where adequate information sharing is considered necessary for client safety.
THE CLIENT acknowledges that where medical treatment, pathology testing, laboratory testing, emergency services, specialist consultations, hospitalisation, insurance claims, transportation, accommodation services, or other third party services are required, Alive Luxury Retreats may disclose relevant personal information, identification documents, passport details, medical information, emergency contact information, and other necessary records to the relevant third party providers for the purpose of arranging and facilitating such services.
Once information has been provided to independent third party providers, hospitals, clinics, laboratories, insurers, government authorities, or emergency services, Alive Luxury Retreats cannot control, supervise, or guarantee the confidentiality, privacy, security, storage, or handling of such information and accepts no liability for the actions or omissions of those third parties.
Alive Luxury Retreats may disclose confidential information without client consent where it reasonably believes disclosure is necessary to:
• Protect the health, safety, or welfare of THE CLIENT or another person;
• Respond to a medical emergency or crisis situation;
• Comply with a legal obligation, court order, subpoena, regulatory requirement, or law enforcement request; or
• Protect the legitimate legal interests, rights, property, or safety of Alive Luxury Retreats, its staff, contractors, practitioners, clients, or Service Providers.
While Alive Luxury Retreats takes reasonable measures to protect confidential information, THE CLIENT acknowledges that no electronic communication system, digital platform, cloud storage service, email system, messaging application, or third party provider can guarantee absolute confidentiality or security.
4. Advance Notice and Booking Requests
Alive Luxury Retreats provides highly personalised retreat programs that require significant planning, practitioner coordination, accommodation arrangements, health screening, risk assessment, and program design prior to arrival.
Accordingly, Alive Luxury Retreats generally requires a minimum of seven (7) days notice to assess, design, coordinate, and confirm a retreat program. Requests received with less notice may be considered at Alive's sole discretion and remain subject to practitioner availability, accommodation availability, operational capacity, receipt of required documentation, and completion of suitability assessments.
Submission of a booking enquiry, application, deposit, or payment does not guarantee acceptance into a program. All bookings remain subject to review, assessment, and written confirmation by Alive Luxury Retreats.
Alive Luxury Retreats reserves the absolute right, at its sole discretion, to decline, postpone, suspend, modify, or cancel any booking request where:
• The requested program cannot be safely or appropriately delivered;
• Required practitioners, accommodation, facilities, or resources are unavailable;
• Required documentation, medical information, or assessments have not been received;
• The client is deemed unsuitable for the requested program;
• Participation may present a risk to the client, other guests, staff, contractors, practitioners, or Service Providers; or
• Alive Luxury Retreats reasonably determines that acceptance of the booking would be inappropriate, unsafe, impractical, or contrary to the best interests of the client or the program.
Where a booking is declined prior to program commencement, any refund entitlement shall be governed by the cancellation and refund provisions contained within this Agreement.
5. Required Documentation
All Personal Health Forms, Medical History Forms, Medication Declarations, and any other requested health documentation must be completed accurately by THE CLIENT, not by a third party, and submitted no later than forty eight (48) hours prior to arrival.
Retreat programs cannot commence without receipt of all required documentation, including the signed Health Consent and Liability Disclaimer.
THE CLIENT is advised to consult their primary healthcare provider prior to booking and attendance to determine whether the program is suitable for their individual circumstances.
Failure to provide complete, accurate, and truthful information may compromise the safety, suitability, and effectiveness of the program. Alive Luxury Retreats cannot be held liable for any outcomes arising from incomplete, inaccurate, misleading, or omitted information provided by THE CLIENT.
If all required health documentation has not been received at least forty eight (48) hours prior to arrival, Alive Luxury Retreats reserves the right, at its sole discretion, to:
• Refuse entry to the retreat program;
• Delay commencement of the program until adequate information has been received and reviewed including using crucial sessions to undertake research and information gathering instead of treatment - the client will be asked to stay off site or te client can be hosted in accommodation with a minimal program and all cancelled, delayed sessions are non refundable;
• Require additional medical clearance, assessments, or supporting documentation via our own practitioners to determine if the program is suitable; and/or
• Cancel the booking without refund where the failure to provide the required information has prevented appropriate assessment, preparation, risk management, or delivery of the program.
THE CLIENT acknowledges that Alive Luxury Retreats cannot safely assess, design, modify, or deliver retreat services without adequate health information. Failure to provide requested documentation within the required timeframe may therefore be treated as a material breach of these Booking Conditions.
6. Retreat Programs and Scope of Services
Alive Luxury Retreats, operated by Alive Group LLC and Alive Wellness LLC, provides personalised wellness, health optimisation, stress management, burnout recovery, emotional wellbeing, lifestyle transformation, and integrative wellness programs.
Programs are individually designed and may incorporate a range of educational, wellness, therapeutic, coaching, lifestyle, nutritional, fitness, recovery, and complementary health modalities delivered by independent practitioners and Service Providers coordinated by Alive Luxury Retreats.
All programs are tailored to the information disclosed by THE CLIENT and may be modified, delayed, suspended, or terminated if new information becomes available that affects suitability, safety, risk management, or program delivery.
6.1 Program Focus Areas
Depending upon individual suitability and practitioner recommendations, programs may support clients experiencing challenges or goals relating to:
• Stress, overwhelm, anxiety, and emotional wellbeing;
• Burnout, fatigue, exhaustion, and lifestyle imbalance;
• Personal development, resilience, life transition, grief, or emotional recovery;
• Health optimisation and preventative wellness;
• Sleep, energy, recovery, and vitality;
• Nutrition, gut health, metabolic health, and lifestyle improvement;
• Weight management and healthy behaviour change;
• Mild substance dependency concerns where participation is considered safe and appropriate;
• General wellness, personal growth, and quality of life enhancement.
Participation in a retreat does not constitute a guarantee of any particular health, medical, psychological, therapeutic, or personal outcome.
6.2 Excluded Conditions and Program Limitations
Alive Luxury Retreats is not a hospital, psychiatric facility, rehabilitation centre, detoxification service, crisis intervention service, or emergency medical provider.
Programs are not suitable for all individuals.
Without limiting Alive's discretion to assess suitability on a case by case basis, Alive generally does not accept clients who:
• Require medical detoxification from alcohol, drugs, prescription medications, inhalants, or other substances;
• Are actively intoxicated or unable to participate safely in the program;
• Require inpatient psychiatric treatment, hospitalisation, or twenty four hour clinical supervision;
• Present with acute psychiatric instability, psychosis, mania, severe personality disturbance, severe behavioural dysregulation, or other conditions requiring specialist psychiatric management;
• Present a significant risk of harm to themselves or others;
• Require medical care beyond the scope of the program;
• Have medical, psychological, psychiatric, behavioural, or dependency related conditions that Alive determines cannot be safely or appropriately supported within the retreat environment.
Acceptance into a program does not constitute a representation that a client is suitable for participation if information has been withheld, omitted, misrepresented, or subsequently changes.
6.3 Discovery of Undisclosed Information
If, before or during the program, Alive becomes aware of information that was not disclosed, was inaccurately disclosed, or materially differs from information previously provided, Alive reserves the right to:
• Conduct further assessment;
• Require medical or psychiatric clearance;
• Modify the program;
• Delay commencement of services;
• Suspend participation;
• Refuse entry; or
• Terminate the program.
Where undisclosed information, inaccurate disclosures, substance use, behavioural concerns, medical concerns, psychiatric concerns, or other client related circumstances result in refusal of entry or termination of the program, refund eligibility shall be determined in accordance with this Agreement and Alive reserves the right to retain fees incurred, committed, or otherwise non recoverable.
6.4 Medical Clearance and Testing
Alive may require medical records, laboratory testing, psychological assessments, specialist reports, drug screening, physician clearance, psychiatric clearance, or other supporting documentation before participation.
Failure to provide requested information within the required timeframe may result in postponement, suspension, refusal of entry, or cancellation of the booking.
6.5 Integrative Wellness Framework
Alive's programs utilise an integrative approach that may combine evidence informed wellness practices, lifestyle interventions, therapeutic support, coaching, fitness, nutrition, complementary health approaches, recovery protocols, education, and other wellbeing focused services.
These programs are intended to support overall wellbeing and are not a substitute for emergency medical care, psychiatric treatment, hospitalisation, rehabilitation services, primary healthcare, specialist medical treatment, or ongoing clinical care.
6.6 Independent Practitioners and Service Providers
Medical, therapeutic, wellness, accommodation, transportation, and other services may be provided by independent practitioners, healthcare providers, therapists, consultants, contractors, hotels, villas, clinics, and other third party Service Providers.
Alive Luxury Retreats coordinates and manages the overall retreat experience, program design, scheduling, communication, quality assurance, and client journey. However, individual practitioners and Service Providers remain independently responsible for the professional services they provide, including compliance with applicable laws, licensing requirements, insurance obligations, professional standards, and clinical decision making.
6.7 Emergency and Specialist Care
Alive Luxury Retreats does not provide emergency medical services, emergency psychiatric services, inpatient treatment, residential rehabilitation, or twenty four hour clinical supervision.
Where emergency, specialist, inpatient, hospital based, psychiatric, or rehabilitation services are required, Alive may assist with referral and coordination. All costs associated with such services remain the responsibility of THE CLIENT.
7. Program Design, Proposal Acceptance, Pre Arrival Support and Change Fees
7.1 Individual Program Design
Each retreat program is individually designed based upon information provided by THE CLIENT throughout the enquiry, assessment, and booking process.
Information may be gathered through:
• Initial Booking Manager consultations;
• Program Director consultations;
• Therapist consultations;
• Health forms;
• Medical documentation;
• Emails;
• WhatsApp communications;
• Phone calls;
• Video calls;
• Supporting documentation; and
• Any other information provided prior to arrival.
THE CLIENT acknowledges that Alive relies upon the accuracy, completeness, honesty, and transparency of all information provided when assessing suitability, determining pricing, designing programs, allocating resources, arranging accommodation, scheduling practitioners, and determining support requirements.
The proposal issued by Alive is based upon the information available at the time it is prepared.
7.2 Proposal Contents
Retreat proposals generally include:
• Recommended retreat program;
• Accommodation options selected by THE CLIENT;
• Accommodation inclusions and resort amenities;
• General retreat inclusions;
• Recommended treatment types and modalities;
• Support levels and support hours;
• Practitioner categories and service types;
• Example schedules;
• Estimated retreat structure;
• Duration of stay;
• Package inclusions; and
• Package pricing.
THE CLIENT acknowledges that proposals are planning documents only.
Specific practitioners, facilitators, hosts, drivers, schedules, treatment sequencing, transportation arrangements, and operational details may change prior to arrival and remain at the sole discretion of Alive.
Final operational schedules are generally confirmed closer to arrival and may continue to evolve during the retreat based upon client needs, practitioner recommendations, operational requirements, and therapeutic priorities.
7.3 Package Pricing
Retreat pricing is provided as a package rate.
Pricing is quoted as a nightly retreat rate and total package cost.
Alive does not provide itemised financial breakdowns of accommodation costs, staffing costs, practitioner costs, contractor costs, administration costs, transportation costs, commissions, internal margins, operational expenses, supplier charges, scheduling costs, or any other internal business costs.
THE CLIENT acknowledges that retreat pricing reflects the overall retreat experience rather than individual components.
Requests from employers, insurers, sponsors, family members, accountants, legal representatives, or other third parties for detailed cost breakdowns may be declined at Alive's sole discretion.
7.4 Reliance on Information Provided
If information provided by THE CLIENT is incomplete, inaccurate, misleading, withheld, omitted, minimised, or materially changes at any point before or during the retreat, Alive reserves the right to:
• Conduct further assessment;
• Revise the program;
• Require additional practitioners;
• Require additional support staff;
• Increase supervision levels;
• Modify accommodation arrangements;
• Require additional sessions;
• Require additional testing;
• Issue revised quotations;
• Require special conditions agreements;
• Refuse entry; or
• Terminate participation.
Where additional resources become necessary due to information not previously disclosed, all associated costs shall be payable by THE CLIENT.
7.5 Revised Proposals and Special Conditions
Where new information becomes available during the booking process, including through further calls, messages, health forms, therapist consultations, family disclosures, medical documentation, assessments, or other communications, Alive reserves the right to revise the proposed program.
Such revisions may include:
• Additional sessions;
• Additional support;
• Additional practitioners;
• Additional hosting;
• Additional supervision;
• Program modifications;
• Revised pricing;
• Special conditions agreements; or
• Exclusions from treatment.
Where Alive determines that certain issues fall outside the scope of the originally proposed retreat package, Alive may require THE CLIENT to sign additional conditions outlining what can and cannot be treated within the retreat environment.
7.6 Confirmation and Resource Allocation
Upon acceptance of a proposal and receipt of a deposit, Alive immediately begins committing resources on behalf of THE CLIENT.
This may include:
• Reserving accommodation;
• Paying accommodation providers;
• Scheduling practitioners;
• Scheduling facilitators and hosts;
• Scheduling transportation;
• Confirming drivers;
• Confirming activities;
• Purchasing services;
• Allocating staffing resources; and
• Conducting operational planning.
THE CLIENT acknowledges that substantial costs are incurred immediately following booking.
7.7 Standard Change Fee
A USD $250 Change Fee applies to any client requested change requiring operational re coordination.
Examples include but are not limited to:
• Change of arrival date;
• Change of departure date;
• Change of flight details;
• Change of arrival time;
• Change of transfer requirements;
• Change of accommodation selection;
• Change of support person arrangements;
• Cancellation of a support person;
• Reinstatement of a support person;
• Change of transportation arrangements;
• Introduction of third party drivers or transportation providers;
• Significant itinerary changes;
• Changes to confirmed activities;
• Changes to retreat structure;
• Requests requiring administrative re planning; and
• Changes requested during the retreat itself.
7.8 Changes During the Retreat
The retreat schedule is designed to maximise therapeutic outcomes and operational efficiency.
Where THE CLIENT requests changes during the retreat, including but not limited to:
• Additional sessions;
• Additional activities;
• Additional transportation;
• Additional treatments;
• Alternative venues;
• Alternative accommodation arrangements;
• Additional practitioners;
• Schedule restructuring;
• Additional bookings; or
• Significant modifications to the agreed program;
A USD $250 Change Fee shall apply for each change in addition to the cost of any additional services requested.
7.9 Major Program Changes
Where THE CLIENT'S needs, circumstances, health presentation, support requirements, behavioural presentation, treatment requirements, or disclosed information materially change after booking, a revised retreat structure may be required.
Where substantial re planning is necessary, a USD $600 Program Revision Fee shall apply in addition to any revised program costs.
7.10 Program Extensions
Requests to extend a retreat require significant operational planning and re booking of resources.
Program extensions will incur a USD $600 Program Revision Fee in addition to all associated accommodation, staffing, practitioner, transportation, and operational costs.
7.11 Booking Manager Scope of Services
The Booking Manager is responsible for:
• Retreat planning;
• Scheduling;
• Accommodation coordination;
• Logistics;
• Documentation collection;
• Payment coordination;
• Travel planning;
• Operational administration; and
• General booking support.
The Booking Manager is not engaged to provide:
• Therapy;
• Counselling;
• Coaching;
• Mental health support;
• Crisis support;
• Emotional support;
• Relationship advice;
• Emergency intervention; or
• Ongoing therapeutic services.
7.12 Pre Arrival Support
Retreat fees do not include unlimited pre arrival therapy and support.
Unless otherwise stated, pre arrival support consists of booking administration, operational planning, documentation collection, and communications reasonably necessary to prepare for arrival.
Additional therapeutic support prior to arrival must be booked separately.
7.13 Additional Pre Arrival Sessions
Where THE CLIENT requests therapy, counselling, coaching, emotional support, strategy sessions, or therapeutic guidance prior to arrival, Alive may require such sessions to be booked with an appropriate therapist or practitioner.
Additional sessions are charged at USD $235 per ninety (90) minute session unless otherwise advised.
Sessions remain subject to practitioner availability.
7.14 Communication Hours
Alive's standard communication hours are Monday to Saturday, 7:00am to 7:00pm AWST.
Messages received outside these hours may not be reviewed or responded to until the next business period.
Alive does not provide twenty four hour support services, crisis intervention services, emergency counselling services, or emergency therapeutic services prior to arrival.
7.15 After Hours and Emergency Sessions
Where THE CLIENT requests an urgent session outside standard business hours and a practitioner agrees to make themselves available, an additional USD $250 After Hours Service Fee shall apply in addition to the practitioner's standard session fee.
Availability is not guaranteed.
7.16 Family Members and Third Party Communications
Alive will not provide therapeutic updates, coaching, counselling, progress reports, treatment information, health information, or emotional support services to family members, friends, employers, sponsors, or other third parties during the booking process.
Third parties seeking support regarding THE CLIENT will be encouraged to seek assistance from their own therapist, counsellor, coach, healthcare provider, or support service.
7.17 Outstanding Fees
Alive reserves the right to invoice change fees, revision fees, additional session fees, after hours fees, administration fees, and other amounts payable under this Agreement.
Alive may refuse entry, delay commencement, suspend services, or terminate participation where such fees remain unpaid.
8. Payment Terms
8.1 Deposit and Final Payment
A non refundable deposit equal to fifty percent (50%) of the total program fee is required to secure a booking.
The remaining balance must be received no later than twenty one (21) days prior to the scheduled arrival date.
Bookings made within twenty one (21) days of arrival require full payment at the time of booking.
No booking shall be deemed confirmed until all required payments have been received in cleared funds.
Accommodation, practitioners, facilities, services, and retreat dates will not be held or guaranteed until payment has been received and cleared.
8.2 Currency and Payment Processing
All fees are payable in United States Dollars (USD) to Alive Wellness LLC and/or Alive Group LLC regardless of retreat location.
Payments may be made by approved credit card, debit card, bank transfer, or other payment methods approved by Alive.
Applicable merchant processing fees, international card fees, foreign exchange costs, intermediary banking charges, wire transfer fees, and receiving bank charges are the responsibility of THE CLIENT.
The full invoiced amount must be received by Alive in cleared funds.
8.3 Failure to Pay
Failure to pay any deposit, balance, additional fee, damage charge, or other amount due under this Agreement constitutes a material breach of this Agreement.
Alive reserves the right to suspend services, refuse entry, terminate participation, cancel future services, and pursue recovery of all outstanding amounts.
THE CLIENT shall be liable for all reasonable costs incurred by Alive in recovering unpaid amounts, including debt collection fees, legal costs, court filing fees, enforcement expenses, and professional fees to the extent permitted by applicable law.
8.4 Third Party Payments
Where a family member, employer, sponsor, trustee, company, friend, or other third party pays all or part of the program fees on behalf of THE CLIENT:
• THE CLIENT remains bound by this Agreement;
• The paying party may be required to acknowledge and accept these Terms and Conditions;
• The paying party accepts responsibility for amounts they have agreed to pay;
• Payment by a third party does not create any right to access confidential client information.
8.5 Insurance
Program fees are generally not claimable through public or private health insurance, superannuation or any other form accept direct private payment.
THE CLIENT is solely responsible for obtaining and maintaining appropriate travel, medical, evacuation, cancellation, and personal property insurance.
Alive strongly recommends insurance coverage that includes:
• Trip cancellation and interruption;
• Emergency medical treatment;
• Hospitalisation;
• Medical evacuation and repatriation;
• Personal liability;
• Lost, stolen, or damaged property; and
• Travel disruption.
8.6 Credit Card Security and Additional Charges
Alive may require a valid credit card to be provided as security prior to or upon arrival.
THE CLIENT authorises Alive to charge the card for any outstanding amounts properly due under this Agreement, including:
• Unpaid invoices or balances;
• Approved additional services;
• Additional practitioner sessions;
• Additional accommodation nights;
• Additional transportation or activities;
• Laboratory testing, medical consultations, or treatments requested by THE CLIENT;
• Food, beverage, laundry, and personal expenses not included in the booked package;
• Damage to accommodation, facilities, vehicles, equipment, or property;
• Bank fees, chargeback fees, merchant disputes, or payment recovery costs; and
• Any other charges authorised by THE CLIENT or otherwise payable under this Agreement.
Alive will provide reasonable notice of such charges wherever practicable.
9. Client Fitness to Travel & Attend
By booking and attending a retreat, THE CLIENT confirms that they are medically, physically, psychologically, and emotionally fit to travel and participate in the program.
THE CLIENT acknowledges that Alive Luxury Retreats relies upon the accuracy of information provided by THE CLIENT, their healthcare providers, and other relevant parties when assessing suitability for the program.
Alive Luxury Retreats reserves the absolute right, at its sole discretion, to refuse entry, delay commencement, suspend participation, require additional assessments, or terminate a program at any time if it reasonably believes that participation may present a risk to THE CLIENT, other guests, staff, contractors, or the safe operation of the retreat.
This includes, but is not limited to, circumstances where:
• THE CLIENT appears to be intoxicated or under the influence of alcohol, recreational drugs, inhalants, non prescribed substances, or any substance that may impair judgement, behaviour, safety, or participation;
• THE CLIENT arrives in a physical, psychological, psychiatric, or emotional condition that differs materially from information previously disclosed;
• Alive Luxury Retreats receives credible information from family members, support persons, healthcare providers, treatment providers, emergency contacts, or other relevant third parties indicating that THE CLIENT may not be suitable, stable, safe, or fit to participate;
• Information is received suggesting that THE CLIENT has withheld, omitted, misrepresented, or provided inaccurate information regarding their health, substance use, medical history, psychiatric history, medications, behaviours, or circumstances relevant to participation;
• THE CLIENT is unable or unwilling to safely engage in the program as designed;
• Alive Luxury Retreats determines that the program is no longer clinically, medically, therapeutically, operationally, or ethically appropriate for THE CLIENT.
Where participation is refused, delayed, suspended, or terminated due to any of the circumstances outlined above, Alive Luxury Retreats shall not be liable for any travel costs, accommodation costs, losses, damages, or consequential expenses incurred by THE CLIENT.
Where such circumstances arise as a result of undisclosed information, inaccurate disclosures, substance use, failure to comply with program requirements, or other matters within THE CLIENT'S control, Alive Luxury Retreats reserves the right to cancel the booking or terminate participation without refund.
10. Team Roles and Responsibilities
Alive Luxury Retreats may utilise Program Directors, Facilitators, Hosts, Client Managers, Retreat Managers, Operations Personnel, and other support team members to coordinate and deliver the retreat experience.
These team members are responsible for program coordination, scheduling, client support, operational oversight, communication, logistics, wellbeing monitoring, and facilitating the overall retreat experience.
Unless expressly identified as a licensed healthcare provider acting within their professional scope, Program Directors, Facilitators, Hosts, Client Managers, Retreat Managers, and support personnel are not acting as doctors, psychologists, psychiatrists, psychotherapists, counsellors, or licensed healthcare practitioners.
Interactions with Hosts, Facilitators, Program Directors, and support personnel are intended to provide guidance, support, accountability, education, motivation, and program coordination only and should not be interpreted as medical, psychiatric, psychological, therapeutic, legal, or professional advice.
THE CLIENT acknowledges that all clinical, therapeutic, medical, and treatment related recommendations remain the responsibility of the appropriately qualified practitioner providing those services.
10.1 Practitioners, Therapists and Healthcare Providers
Medical practitioners, psychologists, therapists, counsellors, wellness practitioners, healthcare providers, consultants, and other specialist Service Providers engaged as part of the retreat remain independent professionals responsible for the services they personally provide.
Each practitioner is solely responsible for their own professional advice, assessments, recommendations, treatment decisions, clinical judgement, licensing requirements, professional registrations, insurance obligations, and compliance with applicable laws and professional standards.
Alive Luxury Retreats coordinates and manages the overall retreat program, practitioner scheduling, communication, quality assurance processes, and client experience but does not assume responsibility for the independent professional decisions of individual practitioners.
THE CLIENT acknowledges that recommendations made by one practitioner may differ from those of another practitioner and that professional opinions remain the responsibility of the practitioner providing them.
10.2 Administration, Operations and Program Coordination
Alive's administration and operations team coordinates bookings, assessments, program design, accommodation, transportation, practitioner scheduling, communication, logistics, payments, documentation, and other operational aspects of the retreat.
To ensure quality control, client safety, confidentiality, continuity of care, and proper program management, all communication regarding retreat services, scheduling, changes, concerns, complaints, requests, payments, practitioner arrangements, and program delivery must be directed through Alive's authorised communication channels.
10.4 Direct Contact with Practitioners and Service Providers
Unless expressly authorised in writing by Alive, THE CLIENT agrees not to independently engage, contract, instruct, negotiate with, modify arrangements with, or make direct bookings with practitioners, therapists, healthcare providers, accommodation providers, drivers, facilitators, contractors, or other Service Providers introduced through Alive during the course of the retreat.
Alive shall not be responsible for any services, advice, arrangements, disputes, liabilities, losses, damages, confidentiality breaches, scheduling issues, or outcomes arising from direct communications or arrangements made outside Alive's authorised systems and communication channels.
Where THE CLIENT independently engages with a practitioner, contractor, accommodation provider, or Service Provider outside the scope of the retreat program, such arrangements shall be deemed separate from the retreat program and outside the responsibility of Alive Luxury Retreats.
10.5 Team Changes and Substitutions
Alive Luxury Retreats reserves the right to substitute, replace, remove, reschedule, or reassign practitioners, facilitators, hosts, Program Directors, accommodation providers, drivers, contractors, or other Service Providers where reasonably necessary due to illness, availability, emergencies, operational requirements, client needs, safety concerns, force majeure events, or other circumstances beyond Alive's reasonable control.
Such changes shall not constitute a breach of this Agreement and shall not entitle THE CLIENT to a refund, credit, transfer, or compensation, provided that Alive uses reasonable efforts to deliver a substantially similar program experience.
11. Program Schedule
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Program Schedule, Attendance and Participation Requirements
Alive Luxury Retreats delivers structured and highly personalised retreat programs designed to achieve specific health, wellness, therapeutic, recovery, and personal development outcomes.
THE CLIENT acknowledges that the effectiveness, safety, and integrity of the program depends upon consistent participation, attendance, punctuality, and adherence to the agreed program structure.
11.1 Attendance Requirements
THE CLIENT agrees to attend all scheduled sessions, consultations, treatments, assessments, activities, appointments, transfers, and program components included within their retreat schedule unless otherwise approved by Alive.
Failure to attend scheduled sessions may compromise the effectiveness of the program, disrupt practitioner schedules, increase operational costs, and negatively impact program outcomes.
Sessions missed due to lateness, personal choice, refusal to participate, oversleeping, failure to attend, or any reason within THE CLIENT'S control shall be forfeited and will not be refunded, credited, rescheduled, transferred, or replaced.
11.2 Punctuality Requirements
THE CLIENT agrees to attend all scheduled appointments and activities on time.
Repeated lateness may disrupt practitioner schedules, accommodation arrangements, transportation logistics, and the delivery of the overall program.
Alive reserves the right to determine whether lateness is excessive, unreasonable, or disruptive to program delivery.
Where consistent lateness occurs, Alive may issue warnings, modify the program, remove sessions, charge additional administration costs, suspend participation, or terminate the program.
11.3 Program Changes Requested by the Client
Retreat schedules are professionally designed based upon practitioner recommendations, therapeutic sequencing, availability, operational requirements, and the individual needs of THE CLIENT.
THE CLIENT may provide feedback regarding their experience; however, THE CLIENT does not have the right to direct, dictate, redesign, remove, replace, or substantially alter the structure of the program once confirmed.
Alive reserves sole discretion regarding program design, practitioner allocation, scheduling, therapeutic sequencing, treatment recommendations, and operational delivery.
Requests for changes may be considered but are not guaranteed and may result in additional fees where modifications require additional administration, staffing, accommodation, transportation, practitioner changes, or other operational adjustments.
11.4 Refusal to Participate
Where THE CLIENT refuses to participate in scheduled sessions, repeatedly declines recommended program components, consistently disregards reasonable directions from practitioners or staff, or otherwise demonstrates a lack of willingness to engage in the program, Alive reserves the right to modify, suspend, or terminate participation.
THE CLIENT acknowledges that retreat outcomes require active participation and that Alive cannot be held responsible for outcomes where participation is limited, inconsistent, or refused.
11.5 Missed Sessions and Program Termination
Failure to attend two (2) or more scheduled sessions, consultations, treatments, assessments, or activities without a valid medical reason approved by Alive may be deemed evidence that THE CLIENT is unwilling, unable, or not sufficiently committed to participate in the program.
Where two (2) or more sessions are missed, Alive reserves the right to suspend participation, modify the program, refuse further services, or terminate the retreat program immediately.
Similarly, repeated lateness, refusal to attend sessions, refusal to follow reasonable program requirements, or conduct that materially interferes with program delivery may result in immediate termination of participation.
Where participation is suspended or terminated under this clause, no refund, credit, transfer, rescheduling right, or compensation shall be provided.
11.6 Illness, Injury or Medical Circumstances
Alive may exercise discretion where missed sessions result from illness, injury, medical treatment, emergency circumstances, or other factors outside THE CLIENT'S reasonable control.
Any accommodation, rescheduling, modification, or replacement of services shall be entirely at Alive's discretion and subject to practitioner availability, operational feasibility, and program suitability.
12. Nutrition and Food Plan
12.1 Nutrition as Part of the Program
Nutrition forms an integral part of the Alive Luxury Retreats program and is designed to support the health, wellness, therapeutic, recovery, detoxification, performance, and lifestyle objectives of THE CLIENT.
All meals, beverages, supplements, and nutritional recommendations provided during the retreat are determined by Alive's nutrition, naturopathy, wellness, and practitioner team based upon the information disclosed by THE CLIENT, practitioner recommendations, therapeutic objectives, and program requirements.
THE CLIENT acknowledges that nutritional protocols, meal plans, dietary recommendations, fasting protocols, cleansing protocols, supplementation recommendations, and food selections form part of the overall retreat program and are designed to support the intended outcomes of the retreat experience.
12.2 Therapeutic Food Philosophy
Meals are generally based upon whole food, nutrient dense, minimally processed principles and may include specific dietary protocols designed to support detoxification, gut health, metabolic health, inflammation reduction, energy production, recovery, weight management, emotional wellbeing, or other therapeutic objectives.
The nutritional approach may differ from THE CLIENT'S usual eating habits, personal preferences, cultural norms, or previous dietary practices.
THE CLIENT acknowledges that the nutrition program is designed for therapeutic outcomes rather than personal food preferences.
12.3 Disclosure of Dietary Requirements
THE CLIENT agrees to disclose all allergies, intolerances, dietary restrictions, medical conditions, eating disorders, food sensitivities, religious requirements, and other dietary considerations prior to arrival.
Alive shall not be responsible for any adverse outcomes resulting from undisclosed allergies, intolerances, medical conditions, dietary requirements, or other information not disclosed by THE CLIENT prior to participation.
Where additional dietary requirements are disclosed after booking or after arrival, Alive reserves the right to modify the program, charge additional costs, source alternative ingredients, or determine that the program is no longer suitable for participation.
12.4 Menu Changes and Special Requests
THE CLIENT acknowledges that retreat menus, nutritional protocols, meal timing, fasting protocols, supplementation protocols, and dietary recommendations are determined by Alive and its practitioners and may not always align with personal food preferences, habits, cravings, lifestyle choices, or previous eating patterns.
Personal preferences alone do not require Alive to modify menus, ingredients, meal plans, therapeutic nutritional protocols, or dietary recommendations.
Requests for alternative meals, special ingredients, imported products, additional food items, convenience foods, restaurant meals, food delivery services, room service, special dietary requests not previously disclosed, or menu changes based on preference rather than medical necessity may be declined or may incur additional charges payable by THE CLIENT.
Alive reserves the right to refuse requests that conflict with the therapeutic, nutritional, medical, behavioural, or wellness objectives of the program.
12.5 Compliance with Nutritional Recommendations
THE CLIENT acknowledges that failure to follow recommended nutritional protocols may negatively impact retreat outcomes and that Alive cannot be held responsible for reduced outcomes where nutritional recommendations are disregarded.
Where THE CLIENT repeatedly refuses to follow agreed nutritional protocols, obtains food outside the program contrary to practitioner recommendations, repeatedly consumes restricted foods, refuses nutritional guidance, or engages in behaviour that materially compromises the therapeutic objectives of the retreat, Alive reserves the right to modify the program, remove certain services, or terminate participation in accordance with this Agreement.
12.6 No Refunds Relating to Food and Nutrition
No refunds, credits, transfers, compensation, fee reductions, or alternative services shall be provided where THE CLIENT disagrees with, refuses, elects not to follow, or is dissatisfied with nutritional recommendations, meal plans, dietary protocols, supplementation recommendations, or food services provided as part of the retreat program.
13. Smoking, Alcohol, and Drugs
13.1 Smoking and Vaping
Smoking and vaping are only permitted in designated areas approved by Alive Luxury Retreats and the accommodation provider.
THE CLIENT agrees to comply with all venue rules, local laws, fire safety requirements, and instructions issued by Alive regarding smoking and vaping.
Any fines, penalties, damages, cleaning costs, property damage, or charges resulting from smoking or vaping in prohibited areas shall be the sole responsibility of THE CLIENT.
13.2 Alcohol, Recreational Drugs and Prohibited Substances
Alive Luxury Retreats maintains a strict zero tolerance policy regarding alcohol, recreational drugs, illegal substances, substance misuse, intoxication, and any behaviour that may compromise the safety, integrity, or therapeutic objectives of the retreat program.
Alcohol, recreational drugs, illegal substances, drug paraphernalia, non prescribed controlled substances, inhalants, nitrous oxide, misuse of prescription medication, misuse of over the counter medication, and any other mind altering substances are strictly prohibited throughout the retreat program unless expressly approved in writing by Alive and the relevant practitioner.
THE CLIENT must not consume, possess, purchase, distribute, supply, facilitate, store, transport, arrange access to, or otherwise be involved with prohibited substances during the retreat program.
13.3 Client Responsibility and Disclosure
THE CLIENT agrees to fully disclose any history of substance use, dependency, addiction, treatment, relapse, prescription medication use, recreational drug use, alcohol use, or related concerns during the booking and assessment process.
Failure to disclose such information may result in refusal of entry, suspension of participation, termination of the program, additional costs, or cancellation of the booking.
13.4 Suspicion of Substance Use
Alive Luxury Retreats reserves the right to act where it reasonably suspects that THE CLIENT may be under the influence of alcohol, recreational drugs, prohibited substances, misused medications, or any other intoxicating substance.
Reasonable suspicion may arise from any information or circumstance including, but not limited to:
• Observed behaviour, appearance, speech, mood, judgement, coordination, decision making, or physical presentation;
• Information received from family members, support persons, healthcare providers, emergency contacts, employers, treatment providers, or other third parties;
• Discovery of substances, medication, paraphernalia, packaging, devices, containers, receipts, or related items;
• Admissions made by THE CLIENT;
• Reports from staff, practitioners, contractors, accommodation providers, drivers, or other guests;
• Behaviour inconsistent with information previously disclosed; or
• Any other circumstance that reasonably raises concerns regarding safety, suitability, intoxication, or substance use.
THE CLIENT acknowledges that Alive shall not be required to prove actual use, intoxication, possession, dependency, or impairment before taking action under this Agreement.
13.5 Investigation, Testing and Assessment
Where concerns arise, Alive may require THE CLIENT to participate in additional assessment, medical review, practitioner consultation, drug screening, alcohol testing, medical testing, psychiatric review, or any other process considered necessary to assess safety and suitability.
Refusal to cooperate with such requests may itself constitute grounds for immediate suspension or termination of participation.
All costs associated with testing, assessments, medical consultations, transportation, supervision, accommodation changes, or additional services arising from such concerns shall be payable by THE CLIENT.
13.6 Right to Refuse Entry, Suspend or Terminate Participation
Alive reserves the absolute right, at its sole discretion, to refuse entry, suspend participation, modify the program, remove privileges, increase supervision requirements, transfer accommodation, terminate participation, or require immediate departure where:
• Substance use is confirmed;
• Substance use is reasonably suspected;
• THE CLIENT appears intoxicated or impaired;
• Prohibited substances are discovered;
• THE CLIENT fails to disclose relevant information;
• THE CLIENT refuses testing, assessment, or cooperation;
• Alive determines that continued participation may present a risk to THE CLIENT, staff, contractors, practitioners, accommodation providers, or other guests; or
• Alive determines that continued participation is inconsistent with the therapeutic objectives, safety requirements, or operational integrity of the program.
Any decision made by Alive under this clause shall be final.
13.7 No Refunds
Where participation is refused, suspended, or terminated pursuant to this clause, no refund, credit, transfer, postponement, compensation, replacement services, or fee reduction shall be provided.
THE CLIENT shall remain responsible for all costs incurred or committed by Alive prior to termination, including accommodation, practitioner fees, transportation, administration costs, testing, assessments, and other non recoverable expenses.
13.8 Local Laws and Regulatory Compliance
THE CLIENT acknowledges that Alive operates in multiple international jurisdictions and that local laws relating to alcohol, drugs, prescription medications, controlled substances, and prohibited substances vary significantly between countries.
THE CLIENT is solely responsible for complying with all local laws applicable to the destination country and for ensuring that any medication brought into the country is lawful, properly prescribed, and supported by appropriate documentation.
13.9 Indonesia and Bali
Indonesia maintains some of the strictest drug laws in the world. Serious criminal penalties may apply to the possession, use, importation, transportation, distribution, or trafficking of prohibited substances.
THE CLIENT acknowledges that neither Alive Luxury Retreats nor any accommodation provider can provide protection from, interfere with, or assume responsibility for the enforcement of Indonesian law.
Where required by law, regulation, court order, government authority, police investigation, accommodation provider policy, or safety concerns, Alive and its Service Providers may cooperate with authorities and disclose relevant information.
13.10 Other Retreat Locations
Alive applies the same zero tolerance substance policy across all retreat locations regardless of local laws or cultural norms.
The fact that a substance may be legal, tolerated, decriminalised, or socially accepted in a particular jurisdiction does not alter Alive's right to prohibit its use within the retreat program.
14. Detoxification and Wellness Protocols
14.1 Nature of Detoxification and Wellness Programs
Many Alive Luxury Retreats programs incorporate nutritional, wellness, therapeutic, lifestyle, recovery, detoxification, movement, emotional wellbeing, stress management, and health optimisation protocols designed to support overall wellbeing and personal transformation.
THE CLIENT acknowledges that physical, emotional, psychological, behavioural, and lifestyle changes may occur during participation in the program and that individual experiences vary significantly between participants.
Participation in any detoxification, wellness, therapeutic, nutritional, fitness, supplementation, recovery, biohacking, coaching, or lifestyle protocol is undertaken voluntarily and at THE CLIENT'S own risk.
14.2 Expected Responses to Participation
THE CLIENT acknowledges that participation in wellness, detoxification, nutritional, therapeutic, emotional wellbeing, fitness, recovery, behavioural change, and lifestyle intervention programs may result in temporary physical, emotional, mental, or behavioural responses.
These responses may include, but are not limited to:
• Fatigue or changes in energy levels;
• Headaches or changes in sleep patterns;
• Digestive changes;
• Emotional release or increased emotional sensitivity;
• Mood fluctuations;
• Temporary discomfort associated with dietary, behavioural, lifestyle, or wellness changes;
• Increased awareness of existing physical, emotional, psychological, or behavioural issues; and
• Other responses commonly associated with wellness, therapeutic, recovery, detoxification, nutritional, and lifestyle programs.
THE CLIENT acknowledges that such responses do not necessarily indicate negligence, fault, or inappropriate treatment by Alive Luxury Retreats.
14.3 Client Responsibility During the Program
THE CLIENT agrees to immediately notify Alive, practitioners, facilitators, hosts, or staff of any symptoms, concerns, adverse reactions, injuries, medical changes, emotional distress, medication changes, health concerns, or other circumstances that may affect participation in the program.
THE CLIENT agrees to follow all reasonable instructions, recommendations, safety protocols, treatment plans, dietary recommendations, supplementation protocols, activity restrictions, and practitioner guidance provided during the program.
Failure to disclose relevant information or failure to follow recommendations may compromise safety, outcomes, and the effectiveness of the program.
14.4 Medical Escalation and Emergency Care
Alive Luxury Retreats reserves the right to require medical review, specialist consultation, psychiatric assessment, emergency treatment, hospital evaluation, ambulance transport, additional testing, or other medical intervention where Alive determines such action is necessary for the safety or wellbeing of THE CLIENT or others.
Where Alive reasonably believes that medical assessment, hospitalisation, specialist treatment, psychiatric review, detoxification services, or emergency care is required, Alive may suspend or terminate participation and arrange referral to an appropriate provider or facility.
THE CLIENT shall remain solely responsible for all costs associated with medical consultations, testing, transportation, ambulance services, hospital treatment, specialist care, medications, accommodation, supervision, rehabilitation, detoxification services, or other related expenses.
14.5 Right to Modify, Suspend or Terminate Participation
Alive reserves the right to modify, postpone, suspend, or terminate any wellness, detoxification, therapeutic, nutritional, recovery, fitness, supplementation, coaching, or lifestyle intervention where Alive determines that continued participation may present a risk to THE CLIENT, practitioners, staff, contractors, accommodation providers, or other guests.
Alive may also modify, suspend, or terminate participation where:
• New health information becomes available;
• Previously undisclosed medical, psychiatric, behavioural, or substance related information is identified;
• THE CLIENT fails to comply with practitioner recommendations;
• THE CLIENT refuses medical review, testing, assessment, or treatment deemed reasonably necessary;
• THE CLIENT is unable to safely participate in the program; or
• Alive determines that the program is no longer appropriate for THE CLIENT'S circumstances.
14.6 No Guarantee of Outcomes
Alive Luxury Retreats makes no representation, warranty, or guarantee regarding any particular health, medical, psychological, emotional, behavioural, therapeutic, lifestyle, financial, professional, relationship, or personal outcome arising from participation in the program.
Individual responses vary significantly and outcomes depend upon many factors including participation, compliance, health history, personal circumstances, practitioner recommendations, and factors beyond Alive's control.
14.7 Undisclosed Conditions and Non Compliance
Alive shall not be liable for any injury, illness, adverse outcome, reduced outcome, program interruption, medical complication, emotional response, psychological response, behavioural response, or other consequence arising from:
• Incomplete, inaccurate, misleading, or omitted information provided by THE CLIENT;
• Undisclosed medical, psychiatric, behavioural, substance related, or dependency related conditions;
• Failure to disclose medications, supplements, treatments, or relevant health information;
• Failure to follow practitioner recommendations or program requirements;
• Failure to comply with dietary, supplementation, activity, or safety protocols; or
• Any act or omission by THE CLIENT contrary to the advice, recommendations, or directions provided by Alive or its practitioners.
14.8 No Refunds Relating to Detoxification or Wellness Responses
Temporary discomfort, emotional release, fatigue, dietary adjustments, behavioural challenges, lifestyle changes, therapeutic responses, detoxification responses, practitioner recommendations, program modifications, medical referrals, hospital referrals, suspension of participation, or termination of participation pursuant to this clause shall not entitle THE CLIENT to any refund, credit, transfer, compensation, or reduction in fees.
15. Accommodation and Property Rules
15.1 Accommodation Arrangements
Accommodation is arranged by Alive Luxury Retreats as part of the overall retreat experience and is selected based upon the client's program requirements, preferences, availability, budget, location, and operational needs.
Accommodation may include luxury resort partners, private villas, boutique hotels, wellness resorts, serviced residences, or other accommodation providers selected by Alive.
VIP Retreat Programs are generally delivered in partnership with luxury resorts and wellness properties operated by independent third party accommodation providers.
Elite Retreat Programs are generally delivered within private villas sourced through independent accommodation providers, property owners, booking agencies, villa management companies, or other third party suppliers.
Specific accommodation details, room categories, property inclusions, and accommodation standards will be outlined within the client's proposal, quotation, booking confirmation, or itinerary.
15.2 Independent Accommodation Providers
THE CLIENT acknowledges that accommodation providers operate independently of Alive Luxury Retreats.
Alive does not own, lease, operate, manage, control, employ, supervise, or maintain accommodation properties, resort facilities, villa staff, housekeeping teams, maintenance teams, security personnel, transportation providers, or other property related services.
All accommodation providers remain independently responsible for the operation, maintenance, staffing, security, management, and condition of their properties.
While Alive makes reasonable efforts to select high quality accommodation providers, Alive cannot guarantee the actions, omissions, decisions, service levels, maintenance standards, staffing levels, facilities, or performance of any third party accommodation provider.
15.3 Property Conditions and Service Interruptions
THE CLIENT acknowledges that accommodation properties may occasionally experience circumstances outside Alive's control including:
• Maintenance issues;
• Equipment failures;
• Internet interruptions;
• Utility interruptions;
• Water supply interruptions;
• Power outages;
• Weather related events;
• Construction activity;
• Staff shortages;
• Service interruptions;
• Property management issues; or
• Other operational matters beyond Alive's reasonable control.
Such circumstances shall not constitute a breach of this Agreement and shall not entitle THE CLIENT to any refund, credit, compensation, transfer, reduction in fees, or cancellation rights.
Alive will use reasonable efforts to liaise with the accommodation provider and seek practical solutions where issues arise.
15.4 Property Rules and Venue Policies
Each accommodation provider maintains its own policies, house rules, safety requirements, guest standards, operational procedures, and venue regulations.
THE CLIENT agrees to comply with all accommodation provider policies, local laws, venue rules, safety requirements, and reasonable directions issued by accommodation staff, management, security personnel, and Alive representatives.
Failure to comply with property rules, inappropriate behaviour, disruptive conduct, damage to property, illegal activity, substance use, safety violations, harassment, aggression, misconduct, or behaviour likely to impact staff, contractors, property owners, or other guests may result in:
• Warnings;
• Additional charges;
• Increased supervision requirements;
• Removal from certain facilities;
• Immediate removal from the accommodation;
• Cancellation of accommodation services; or
• Immediate termination of the retreat program.
15.5 Removal by Accommodation Provider
THE CLIENT acknowledges that accommodation providers reserve the right to refuse entry, remove guests, terminate accommodation services, involve security personnel, or involve local authorities where deemed necessary by the accommodation provider.
If accommodation is terminated or cancelled by the accommodation provider due to the conduct, behaviour, actions, omissions, non compliance, safety concerns, substance use, illegal activity, or breach of rules by THE CLIENT, Alive reserves the right to immediately terminate the retreat program.
No refund, credit, transfer, compensation, or alternative accommodation shall be required in such circumstances.
15.6 Property Changes and Substitutions
Alive reserves the right to substitute, relocate, upgrade, downgrade, replace, or modify accommodation arrangements where reasonably necessary due to availability, operational requirements, safety concerns, maintenance issues, force majeure events, property management decisions, or other circumstances beyond Alive's reasonable control.
Where alternative accommodation is required, Alive will use reasonable efforts to provide accommodation of a comparable standard.
Such changes shall not constitute a breach of this Agreement.
15.7 Security Deposits, Damages and Additional Charges
Accommodation providers may require a security deposit, credit card authorisation, damage bond, or pre authorisation prior to or during the stay.
THE CLIENT remains solely responsible for any damage, loss, theft, excessive cleaning, repairs, replacement costs, fines, penalties, missing items, additional services, personal expenses, or other charges incurred during the stay.
By accepting this Agreement, THE CLIENT authorises Alive and any applicable accommodation provider to process payment for such charges using the payment method provided.
Where possible, supporting documentation, invoices, receipts, damage reports, or evidence of charges will be provided.
15.8 Program Cancellation and Accommodation
Where a retreat program is suspended, terminated, cancelled, or ended pursuant to any provision of this Agreement, associated accommodation arrangements may also be terminated.
The cancellation, suspension, or termination of a retreat program does not create any entitlement to accommodation refunds, accommodation credits, alternative accommodation, transfers, compensation, or reimbursement.
All accommodation costs remain subject to the payment, cancellation, and no refund provisions contained within this Agreement.
16. Leaving the Facilities
16.1 Freedom of Movement
Alive Luxury Retreats is not a hospital, rehabilitation facility, psychiatric facility, or secure treatment environment.
THE CLIENT is free to leave the retreat accommodation, resort, villa, venue, or surrounding area during their stay and retains full responsibility for their own decisions, movements, activities, conduct, and personal safety whilst away from the retreat environment.
16.2 Notification Requirements
For safety, logistical, operational, transportation, scheduling, and duty of care purposes, THE CLIENT agrees to notify a member of the Alive team before leaving the property for any significant period of time.
This allows Alive to coordinate scheduled sessions, transportation, practitioner appointments, meals, activities, and other program components.
Failure to notify the team may result in delays, missed sessions, practitioner waiting time, operational disruption, and reduced program effectiveness.
16.3 Activities Outside the Program
Whilst clients are free to explore the local area and enjoy personal time, Alive generally does not recommend participation in activities that may compromise the objectives of the retreat program, including excessive socialising, late nights, nightclubs, bars, excessive alcohol consumption, recreational drug use, or other activities inconsistent with the health, wellness, therapeutic, recovery, or behavioural goals of the program.
THE CLIENT acknowledges that decisions made outside the retreat environment may directly impact the effectiveness, safety, and outcomes of the retreat experience.
16.4 Responsibility for Missed Sessions
THE CLIENT acknowledges that personal outings, social activities, sightseeing, shopping, dining, travel, business commitments, personal appointments, or other activities undertaken outside the retreat program may result in missed sessions or changes to the scheduled program.
Any session, consultation, treatment, activity, transfer, assessment, or appointment missed due to THE CLIENT'S personal decisions, activities, lateness, absence, or failure to return on time shall be forfeited and will not be refunded, credited, rescheduled, or replaced.
16.5 Alcohol, Drugs and Fitness to Participate
The alcohol, drug, prohibited substance, intoxication, and behavioural provisions contained within this Agreement apply at all times throughout the retreat, regardless of whether THE CLIENT is on site or off site.
Where THE CLIENT consumes alcohol, uses prohibited substances, returns to the retreat under the influence of alcohol or drugs, displays signs of intoxication or impairment, engages in prohibited behaviour, or otherwise breaches the substance use provisions of this Agreement whilst away from the retreat environment, Alive reserves the right to immediately suspend or terminate participation in the program.
Any such suspension or termination shall be subject to the same no refund, no credit, and no transfer provisions contained within this Agreement.
16.6 Safety and Suitability
If THE CLIENT leaves the retreat environment and returns in a condition that causes Alive to reasonably question their safety, wellbeing, fitness to participate, compliance with the program, or suitability for continued participation, Alive reserves the right to conduct further assessment, require medical review, modify the program, suspend participation, or terminate the program in accordance with this Agreement.
16.7 Client Responsibility
Whilst away from scheduled retreat activities, THE CLIENT remains solely responsible for their own conduct, safety, decisions, purchases, transportation, personal arrangements, and compliance with local laws.
Alive accepts no responsibility for activities, incidents, injuries, losses, disputes, accidents, or consequences arising from activities undertaken outside the scheduled retreat program.
17. Technology Use
17.1 Technology and Wellbeing
Alive Luxury Retreats encourages clients to create healthy boundaries with technology and digital communication as part of the overall retreat experience.
Many retreat programs are designed to reduce stress, improve presence, support emotional wellbeing, encourage meaningful rest, and create space for personal reflection. Excessive use of phones, laptops, tablets, social media, email, messaging platforms, video conferencing, news media, or other digital communications may negatively impact these objectives.
17.2 Client Use of Technology
THE CLIENT remains responsible for their own technology use throughout the retreat.
Alive may recommend limitations, boundaries, scheduled usage periods, communication breaks, digital detox periods, reduced screen time, or other technology related guidelines where such recommendations support the objectives of the program.
THE CLIENT acknowledges that participation in recommended technology boundaries may enhance the effectiveness of the retreat experience.
17.3 Business and Personal Responsibilities
Alive recognises that some clients may have ongoing business, professional, family, legal, or personal obligations that require continued access to technology and communications.
Reasonable use of phones, computers, email, messaging applications, video conferencing platforms, and other communication tools is permitted provided such use does not materially interfere with the program, scheduled sessions, practitioner availability, retreat objectives, accommodation rules, or the experience of other guests.
17.4 Disruptive Technology Use
Where Alive reasonably believes that technology use is interfering with participation, disrupting scheduled sessions, negatively impacting outcomes, creating operational difficulties, affecting other guests, or compromising the objectives of the retreat, Alive may recommend modifications to technology use or establish reasonable boundaries regarding device usage during specific activities or sessions.
THE CLIENT acknowledges that failure to follow such recommendations may negatively impact retreat outcomes and that Alive shall not be responsible for reduced outcomes resulting from excessive or disruptive technology use.
17.5 Security and Personal Responsibility
THE CLIENT remains solely responsible for the security, storage, operation, maintenance, backup, and use of all personal electronic devices and communication systems brought to the retreat.
Alive accepts no responsibility for loss, theft, damage, malfunction, interruption, cyber incidents, data loss, internet outages, communication failures, or other issues relating to personal technology or third party communication services.
18. Prohibited Items, Safety Concerns and Inspection Requests
18.1 Prohibited Items
THE CLIENT must not bring, possess, store, use, distribute, supply, transport, conceal, or facilitate access to any item prohibited under this Agreement, local laws, accommodation provider policies, or retreat rules.
Prohibited items may include, but are not limited to:
• Illegal drugs;
• Recreational drugs;
• Drug paraphernalia;
• Nitrous oxide canisters or related devices;
• Alcohol;
• Non disclosed controlled substances;
• Prescription medications not disclosed during the assessment process;
• Weapons;
• Firearms;
• Explosives;
• Dangerous chemicals;
• Items prohibited by local law;
• Items prohibited by accommodation providers; or
• Any item Alive reasonably considers to present a safety, legal, operational, or therapeutic concern.
18.2 Reasonable Suspicion
Where Alive reasonably suspects that prohibited items may be present, Alive reserves the right to investigate the concern and take any action reasonably necessary to protect the safety of clients, staff, contractors, accommodation providers, Service Providers, and other guests.
Reasonable suspicion may arise from observed behaviour, information received from third parties, disclosures, reports from staff, discovery of paraphernalia, accommodation provider concerns, safety concerns, inconsistencies in information provided by THE CLIENT, or any other circumstance that reasonably raises concern.
18.3 Request for Inspection
Where reasonable concerns arise, Alive may request that THE CLIENT voluntarily present luggage, bags, personal belongings, rooms, accommodation areas, vehicles, containers, packages, or other possessions for inspection.
THE CLIENT acknowledges that Alive is not a law enforcement agency and will not conduct forced searches.
However, refusal to cooperate with a reasonable inspection request may be considered when assessing suitability, safety, risk, honesty, compliance with the program, and continued participation.
18.4 Refusal to Cooperate
Where THE CLIENT refuses an inspection request, provides misleading information, obstructs an investigation, conceals information, or otherwise refuses to cooperate with a reasonable safety inquiry, Alive reserves the right to suspend participation, refuse entry, require immediate departure, or terminate the retreat program.
Such action may occur regardless of whether prohibited items are ultimately confirmed.
18.5 Reporting and Legal Compliance
THE CLIENT acknowledges that accommodation providers, resort partners, villa operators, security personnel, local authorities, customs authorities, immigration authorities, and law enforcement agencies operate independently of Alive.
Where required by law, accommodation policy, court order, government authority, police investigation, safety concerns, or other legal obligation, Alive and its Service Providers may cooperate with relevant authorities and disclose information reasonably required for compliance.
18.6 Indonesia and Other Jurisdictions
THE CLIENT acknowledges that certain retreat locations, including Indonesia, maintain strict laws relating to drugs, controlled substances, prohibited items, and criminal offences.
THE CLIENT remains solely responsible for ensuring compliance with all local laws and regulations.
Alive accepts no responsibility for any criminal investigation, arrest, prosecution, detention, penalty, deportation, legal proceedings, imprisonment, fine, or other consequence arising from items brought into a country, accommodation, or retreat program by THE CLIENT.
19. Support Persons, Companions and Non Program Guests
19.1 Approval of Support Persons
Alive Luxury Retreats may, at its sole discretion, approve a spouse, partner, family member, friend, assistant, carer, sponsor, or other individual to accompany THE CLIENT as a Support Person during the retreat.
Approval is not automatic and remains entirely at Alive's discretion.
Alive reserves the right to approve, decline, withdraw approval, restrict participation, impose conditions, or require the departure of any Support Person at any time before or during the retreat.
Approval decisions may be based upon therapeutic suitability, relationship dynamics, accommodation requirements, safety considerations, program objectives, operational requirements, practitioner recommendations, behavioural concerns, or any other factor Alive considers relevant.
19.2 Support Persons Are Not Retreat Clients
A Support Person is not considered a retreat client and is not enrolled in a full Alive Luxury Retreat program.
Support Persons do not receive the same services, clinical oversight, therapeutic support, practitioner access, assessments, treatment planning, Program Director involvement, or therapeutic engagement as retreat clients.
Support Persons are guests of the retreat environment only and are present solely to support THE CLIENT outside scheduled treatment and program sessions.
19.3 Support Person Services and Fees
Support Persons may be offered accommodation, meals, hosting support, transportation, selected recreational activities, fitness activities, wellness activities, yoga classes, spa treatments, cultural experiences, adventure activities, and other approved services.
Specific inclusions, exclusions, fees, and services will be outlined separately in the Support Person proposal, quotation, or booking confirmation.
Support Persons remain responsible for all accommodation fees, meal costs, hosting fees, activity fees, transportation costs, booking fees, personal expenses, upgrades, and additional services incurred during their stay.
Support Person pricing differs from retreat client pricing because Support Persons do not participate in a full therapeutic program.
19.4 Communication and Program Boundaries
Support Persons acknowledge that the retreat program is designed for THE CLIENT.
Support Persons must not interfere with, direct, influence, alter, manage, supervise, challenge, or attempt to control any aspect of THE CLIENT'S program, treatment plan, practitioner recommendations, scheduling, therapeutic process, accommodation arrangements, or retreat experience.
All program decisions remain solely at the discretion of Alive and its authorised team members.
19.5 Confidentiality and Client Information
Alive maintains strict confidentiality regarding all retreat clients.
Under no circumstances will Alive disclose, discuss, confirm, deny, provide updates regarding, or otherwise share information relating to a client's:
• Health;
• Mental health;
• Medical history;
• Treatment plan;
• Therapy sessions;
• Practitioner discussions;
• Assessments;
• Program progress;
• Personal disclosures;
• Behaviour;
• Attendance;
• Recommendations; or
• Any other confidential information.
This applies regardless of whether:
• The Support Person is paying for the retreat;
• The Support Person is a spouse, partner, family member, employer, sponsor, or friend;
• THE CLIENT previously provided consent;
• THE CLIENT later withdraws consent; or
• The Support Person requests information directly from staff, practitioners, contractors, or Service Providers.
Alive reserves the right to decline all requests for client information.
19.6 Information Provided by Support Persons
Support Persons acknowledge that Alive is not obligated to receive, investigate, verify, act upon, or respond to information, concerns, opinions, complaints, allegations, relationship issues, personal disputes, family conflicts, or other matters raised by a Support Person.
Where information is provided, Alive may consider such information at its sole discretion when assessing safety, suitability, risk, or program participation.
Alive is under no obligation to discuss any action taken or not taken as a result of information received.
19.7 Appropriate Conduct
Support Persons must conduct themselves in a respectful, professional, cooperative, and appropriate manner at all times.
Support Persons must not:
• Disrupt the retreat program;
• Interfere with practitioners or staff;
• Attempt to access confidential information;
• Create conflict or drama;
• Engage in abusive or aggressive behaviour;
• Undermine the therapeutic process;
• Distract THE CLIENT from participation in the program;
• Attempt to direct staff or contractors;
• Harass, intimidate, manipulate, or pressure team members; or
• Otherwise interfere with the safe and effective delivery of the retreat.
19.8 Participation in Activities
Alive may, at its sole discretion, permit Support Persons to participate in selected activities alongside THE CLIENT.
Participation in any activity is a privilege and not a right.
Alive may restrict, modify, or remove access to activities at any time where it believes participation may negatively affect the retreat experience, the therapeutic process, operational requirements, safety, or the wellbeing of any person.
19.9 Removal of Support Persons
Alive reserves the right to immediately restrict, remove, relocate, or require the departure of any Support Person whose conduct, behaviour, presence, relationship dynamics, requests, interference, safety concerns, or other actions negatively impact the retreat environment, staff, practitioners, contractors, accommodation providers, other guests, or THE CLIENT'S program.
Such decisions shall be made at Alive's sole discretion.
19.10 No Refunds
Where a Support Person is refused entry, restricted, removed, relocated, or required to leave pursuant to this Agreement, no refund, credit, transfer, compensation, or fee reduction shall be payable unless otherwise determined by Alive in writing.
20. Emergencies, Medical Care and Hospital Transfers
20.1 Travel and Medical Insurance Requirements
Comprehensive travel and medical insurance is mandatory for all clients attending an Alive Luxury Retreat program.
THE CLIENT must maintain valid insurance for the duration of the retreat that adequately covers emergency medical treatment, hospitalisation, specialist care, ambulance transport, medical evacuation, repatriation, travel disruption, and other reasonably foreseeable medical expenses.
Alive reserves the right to refuse participation, delay commencement, refuse entry, or terminate participation where adequate insurance coverage has not been obtained or evidence of coverage cannot be provided upon request.
THE CLIENT acknowledges that they are solely responsible for arranging, maintaining, understanding, and funding their own insurance coverage.
20.2 Nature of Alive's Services
Alive Luxury Retreats is not a hospital, psychiatric facility, rehabilitation centre, emergency medical provider, crisis intervention service, secure treatment facility, or residential medical care provider.
Alive does not provide twenty four (24) hour medical supervision, emergency psychiatric services, inpatient treatment, emergency response services, medical detoxification services, security services, or ongoing supervision outside scheduled retreat activities unless specifically contracted in writing.
Clients remain responsible for their own decisions, movements, conduct, safety, activities, transportation, and wellbeing whilst outside scheduled retreat activities and whilst away from the retreat environment.
Alive does not escort, supervise, monitor, accompany, accompany to hospital, provide hospital support, provide medical case management, or assume responsibility for clients during personal outings, private activities, independent travel, social activities, or time spent away from scheduled retreat services.
20.3 Emergency Response and Transfer to Medical Care
Where Alive reasonably believes that emergency medical treatment, hospitalisation, psychiatric assessment, specialist intervention, emergency services, or a higher level of care may be required, Alive reserves the right to immediately suspend participation in the retreat program.
Where emergency medical care is required, the accommodation provider, emergency services, local authorities, hospitals, medical facilities, or other relevant third parties may arrange transportation, ambulance services, hospital admission, medical treatment, psychiatric assessment, or other emergency services in accordance with local procedures and requirements.
Alive may provide relevant insurance information, emergency contact information, passport details, medical disclosures, and other information reasonably necessary to assist emergency responders, accommodation providers, hospitals, insurers, or medical facilities.
THE CLIENT authorises Alive to disclose such information where Alive reasonably believes it is necessary for health, safety, emergency response, legal compliance, or medical treatment purposes.
20.4 Emergency Contact and Next of Kin Responsibility
THE CLIENT must provide a current and reliable emergency contact prior to arrival.
Where Alive reasonably believes that emergency medical treatment, hospitalisation, psychiatric assessment, emergency care, specialist intervention, or a higher level of support is required, Alive reserves the right to immediately notify THE CLIENT'S nominated emergency contact, next of kin, spouse, family member, legal representative, employer, sponsor, or other appropriate responsible party.
THE CLIENT acknowledges that their emergency contact, next of kin, family members, or other responsible parties may be required to immediately assume responsibility for decision making, support, travel arrangements, supervision, accommodation, transportation, discharge planning, repatriation, medical coordination, and ongoing care.
20.5 Circumstances Constituting an Emergency
Alive reserves sole discretion to determine whether circumstances constitute an actual or potential emergency requiring intervention, referral, hospitalisation, suspension of participation, or termination of the program.
Without limitation, emergencies may include:
• Abnormal or deteriorating medical observations or vital signs;
• Serious illness or physical injury;
• Loss of consciousness or inability to be safely awakened;
• Severe withdrawal symptoms;
• Severe adverse reactions to medications, supplements, food, treatments, or activities;
• Alcohol consumption or intoxication during the retreat program;
• Recreational drug use, suspected drug use, possession of prohibited substances, or intoxication;
• Consumption of medications contrary to medical instructions;
• Psychiatric deterioration or instability;
• Symptoms of psychosis, mania, severe paranoia, delusions, hallucinations, or loss of contact with reality;
• Threats or significant risk of self harm;
• Threats of harm towards staff, practitioners, contractors, guests, family members, or others;
• Aggressive, violent, abusive, threatening, disruptive, or unpredictable conduct;
• Behaviour creating a significant safety risk to the client or others;
• Medical, psychiatric, behavioural, or substance related circumstances that Alive determines cannot be safely managed within the retreat environment; or
• Any circumstance where Alive reasonably believes emergency intervention may be required.
20.6 No Offsite Supervision or Medical Management
Once THE CLIENT leaves the retreat environment, is transferred to a hospital, medical facility, psychiatric facility, rehabilitation service, detoxification service, emergency department, specialist provider, or any other third party service provider, Alive's role and responsibilities cease unless otherwise agreed in writing.
Alive does not provide:
• Hospital supervision;
• Medical case management;
• Psychiatric supervision;
• Emergency accompaniment services;
• Hospital visitation services;
• Family liaison services beyond initial notification;
• Medical advocacy services;
• Ongoing monitoring of treatment;
• Transportation supervision; or
• Responsibility for ongoing care.
THE CLIENT acknowledges that all medical decisions, treatment decisions, supervision requirements, discharge arrangements, accommodation arrangements, transportation arrangements, and ongoing care become the responsibility of the treating facility, healthcare providers, emergency contacts, next of kin, insurers, or THE CLIENT directly.
20.7 Costs and Financial Responsibility
THE CLIENT accepts full responsibility for all costs associated with emergency services, ambulance transportation, hospitalisation, medical treatment, psychiatric assessment, specialist consultations, medications, accommodation, supervision, transportation, medical evacuation, repatriation, rehabilitation services, detoxification services, and any other costs arising from an emergency situation.
Alive shall have no responsibility to fund, reimburse, guarantee, advance, arrange, supervise, or manage such services.
20.8 Termination of Program Following Emergency Transfer
Where a client requires emergency medical care, psychiatric intervention, hospitalisation, detoxification services, rehabilitation services, specialist treatment, or any higher level of care outside the scope of the retreat program, Alive reserves the right to immediately terminate participation in the retreat program.
Any such termination shall be subject to the no refund, no credit, and no transfer provisions contained within this Agreement.
20.9 Limitation of Responsibility
THE CLIENT acknowledges that Alive can assist with initial communication, emergency notifications, provision of insurance information, and coordination of relevant documentation where reasonably practicable.
Alive cannot guarantee outcomes, availability of services, hospital admission, specialist availability, insurance coverage, recovery, treatment success, discharge arrangements, ongoing care, or the actions of hospitals, medical practitioners, emergency services, insurers, accommodation providers, government authorities, family members, emergency contacts, or other third parties involved in the management of an emergency situation.
Alive shall not be liable for decisions made by any third party once emergency care, medical care, psychiatric care, hospitalisation, or specialist treatment becomes necessary.
21. Liability Waiver, Assumption of Risk and Indemnity
21.1 Acknowledgement of Risk
THE CLIENT acknowledges that participation in a retreat program involves inherent and unavoidable risks that cannot be completely eliminated regardless of the care taken by Alive Luxury Retreats, its practitioners, contractors, accommodation providers, resort partners, transportation providers, or other Service Providers.
THE CLIENT understands that retreat activities may involve physical, emotional, psychological, behavioural, nutritional, therapeutic, wellness, fitness, recovery, educational, outdoor, travel related, adventure, cultural, recreational, and lifestyle components which carry varying levels of risk.
Such risks may include, but are not limited to:
• Physical injury;
• Illness or disease;
• Allergic reactions;
• Emotional distress;
• Psychological distress;
• Adverse reactions to food, supplements, treatments, therapies, exercise, activities, medications, or environmental conditions;
• Slips, trips, falls, accidents, or transportation incidents on site or off site at any third party provider of activities;
• Weather related incidents;
• Acts or omissions of third parties;
• Property damage or loss;
• Theft;
• Medical emergencies;
• Hospitalisation;
• Disability; and
• Serious injury or death.
THE CLIENT voluntarily accepts and assumes all risks associated with participation in the retreat program, whether known, unknown, foreseeable, or unforeseeable.
21.2 Personal Responsibility
THE CLIENT acknowledges that they remain responsible for their own decisions, actions, conduct, participation, disclosures, medical care, medication management, travel arrangements, insurance coverage, personal property, activities, and wellbeing throughout the retreat.
THE CLIENT acknowledges that outcomes may be affected by factors outside Alive's control including personal choices, compliance, medical history, undisclosed information, travel circumstances, third party providers, accommodation providers, healthcare providers, and local conditions.
21.3 No Guarantee of Outcomes
Alive Luxury Retreats makes no representation, warranty, or guarantee regarding any medical, psychological, emotional, therapeutic, wellness, behavioural, financial, professional, relationship, lifestyle, or personal outcome arising from participation in the retreat.
Individual results vary significantly and no specific outcome is promised or guaranteed.
21.4 Release of Liability
To the fullest extent permitted by law, THE CLIENT releases and discharges Alive Group LLC, Alive Wellness LLC, their directors, officers, employees, contractors, practitioners, facilitators, hosts, consultants, agents, affiliates, accommodation providers, resort partners, transportation providers, and Service Providers from any and all claims, demands, causes of action, liabilities, damages, losses, costs, expenses, or compensation arising directly or indirectly from:
• Participation in the retreat program;
• Travel to or from the retreat;
• Accommodation services;
• Activities undertaken during the retreat;
• Offsite activities;
• Medical treatment or lack of medical treatment;
• Therapeutic services;
• Practitioner recommendations;
• Transportation services;
• Food, beverages, supplements, or nutritional protocols;
• Acts or omissions of third parties;
• Property loss or damage;
• Theft;
• Illness;
• Injury;
• Disability;
• Death; or
• Any event occurring during or after participation in the retreat program.
This release shall apply regardless of whether the alleged loss arises in contract, tort, negligence, statute, equity, or otherwise, except where liability cannot legally be excluded under applicable law.
21.5 Limitation of Liability
To the fullest extent permitted by law, the total aggregate liability of Alive Group LLC, Alive Wellness LLC, and all related parties arising from or connected with the retreat program shall be limited to the amount actually paid by THE CLIENT to Alive for the specific retreat program giving rise to the claim.
Under no circumstances shall Alive be liable for:
• Indirect losses;
• Consequential losses;
• Incidental losses;
• Special damages;
• Loss of income;
• Loss of earnings;
• Loss of opportunity;
• Business interruption;
• Reputational damage;
• Emotional distress claims;
• Travel expenses;
• Accommodation expenses;
• Medical expenses;
• Future losses; or
• Punitive damages.
21.6 Third Party Services
THE CLIENT acknowledges that accommodation providers, resort partners, transportation providers, hospitals, clinics, laboratories, healthcare providers, excursion operators, insurers, booking agents, and other Service Providers operate independently from Alive.
Alive does not own, manage, control, supervise, or assume responsibility for the acts, omissions, decisions, services, conduct, negligence, failures, delays, or performance of any third party provider.
Any claim relating to services provided by a third party must be directed to the relevant third party provider.
21.7 Client Conduct and Responsibility
THE CLIENT accepts full responsibility for any loss, damage, injury, expense, liability, claim, fine, penalty, cost, or consequence arising from:
• Their conduct or behaviour;
• Failure to follow recommendations;
• Failure to disclose relevant information;
• Breach of this Agreement;
• Breach of local laws;
• Alcohol consumption;
• Drug use;
• Possession of prohibited substances;
• Failure to maintain insurance;
• Actions taken outside the retreat program; or
• Any negligent, reckless, unlawful, or intentional act committed by THE CLIENT.
21.8 Indemnity
THE CLIENT agrees to indemnify, defend, and hold harmless Alive Group LLC, Alive Wellness LLC, and their directors, officers, employees, contractors, practitioners, facilitators, agents, affiliates, accommodation providers, resort partners, and Service Providers against any and all claims, demands, actions, proceedings, liabilities, damages, judgments, losses, costs, expenses, penalties, fines, and legal fees arising from:
• THE CLIENT'S participation in the retreat;
• THE CLIENT'S conduct or behaviour;
• Breach of this Agreement;
• Failure to disclose relevant information;
• Violations of law;
• Claims brought by third parties arising from THE CLIENT'S actions; or
• Any act or omission of THE CLIENT.
21.9 Severability
If any provision of this section or this Agreement is found to be invalid, illegal, unenforceable, or void by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect and shall continue to be enforceable to the maximum extent permitted by law.
22. Health Consent and Participant Acknowledgements
By accepting this Agreement, submitting a booking, paying a deposit, attending a retreat, or participating in any Alive Luxury Retreats program, THE CLIENT acknowledges, understands, and agrees to the following:
22.1 Nature of Alive's Services
Alive Luxury Retreats designs, coordinates, manages, and facilitates personalised retreat experiences involving a variety of wellness, educational, therapeutic, lifestyle, coaching, hospitality, cultural, recreational, and health related services.
Alive Luxury Retreats is not a hospital, psychiatric facility, rehabilitation centre, detoxification service, emergency medical provider, medical clinic, residential treatment facility, or healthcare provider.
Alive does not diagnose medical conditions, prescribe medications, provide emergency medical care, provide psychiatric treatment, provide inpatient treatment, or guarantee health outcomes.
22.2 Independent Practitioners and Service Providers
THE CLIENT acknowledges that services provided during the retreat may be delivered by independent practitioners, therapists, healthcare providers, doctors, psychiatrists, psychologists, counsellors, wellness providers, fitness professionals, accommodation providers, transportation providers, activity providers, guides, facilitators, contractors, and other third party Service Providers.
Such providers are not employees of Alive Luxury Retreats and operate independently under their own qualifications, registrations, licences, professional standards, insurance policies, and legal responsibilities.
Alive coordinates the overall retreat experience but does not assume responsibility for the professional advice, clinical decisions, treatment recommendations, actions, omissions, conduct, services, qualifications, insurance, licensing, or performance of any independent Service Provider.
Any concerns, complaints, claims, disputes, or issues relating to services provided by an independent Service Provider shall be handled in accordance with the dispute resolution provisions contained within this Agreement.
22.3 Program Components
Retreat programs may include a range of services, activities, experiences, and interventions depending upon the individual program selected by THE CLIENT.
These may include, without limitation:
• Coaching and personal development sessions;
• Counselling and therapeutic services;
• Medical consultations;
• Psychiatric consultations;
• Psychological services;
• Wellness consultations;
• Yoga;
• Meditation;
• Breathwork;
• Fitness activities;
• Outdoor activities;
• Cultural experiences;
• Wellness treatments;
• Spa services;
• Nutritional support;
• Educational workshops;
• Lifestyle interventions; and
• Other services recommended as part of the retreat experience.
Not all programs include all services and all services remain subject to availability, practitioner recommendations, client suitability, and operational requirements.
22.4 Voluntary Participation
THE CLIENT confirms that participation in all retreat activities, treatments, therapies, consultations, educational sessions, wellness services, fitness activities, cultural experiences, recreational activities, and other program components is voluntary.
THE CLIENT retains the right to discuss concerns, ask questions, request clarification, and make informed decisions regarding their participation.
THE CLIENT acknowledges that Alive reserves final discretion regarding program design, scheduling, practitioner allocation, treatment sequencing, safety requirements, and operational delivery.
22.5 Personal Responsibility
THE CLIENT acknowledges that they are attending the retreat voluntarily and accept full responsibility for their own decisions, actions, behaviour, participation, wellbeing, medical care, medications, health management, travel arrangements, insurance coverage, personal property, and personal safety.
THE CLIENT acknowledges that they remain responsible for determining whether any recommendation, activity, treatment, consultation, therapy, supplement, nutritional protocol, exercise, or experience is appropriate for their individual circumstances.
22.6 Accuracy of Information
THE CLIENT confirms that all information provided during enquiries, consultations, assessments, health forms, booking forms, emails, messages, and other communications is complete, accurate, truthful, and not misleading.
THE CLIENT acknowledges that failure to disclose relevant information may compromise safety, suitability, program design, treatment recommendations, retreat outcomes, and the wellbeing of other participants and service providers.
THE CLIENT agrees to immediately notify Alive of any change in health status, medication use, psychiatric status, substance use, medical condition, diagnosis, treatment, or other circumstance that may affect participation.
22.7 Products, Supplements and Additional Services
Alive or independent Service Providers may recommend products, supplements, educational materials, treatments, services, activities, or experiences during the course of the retreat.
THE CLIENT acknowledges that any such recommendation does not create an obligation to purchase, participate, or proceed.
Where THE CLIENT elects to purchase additional services, activities, products, supplements, transportation, accommodation, treatments, or experiences, any applicable charges shall be payable by THE CLIENT in accordance with this Agreement.
22.8 No Guarantee of Outcomes
THE CLIENT acknowledges that individual responses, experiences, and outcomes vary significantly.
Alive Luxury Retreats makes no representation, warranty, or guarantee regarding any medical, psychological, emotional, therapeutic, wellness, behavioural, lifestyle, financial, professional, relationship, or personal outcome arising from participation in the retreat.
22.9 Acceptance of Responsibility
THE CLIENT acknowledges that participation in the retreat is undertaken voluntarily and at their own risk.
THE CLIENT accepts responsibility for their own health, wellbeing, decisions, conduct, participation, disclosures, and actions throughout the retreat and agrees that Alive's role is limited to coordinating and facilitating the retreat experience in accordance with this Agreement.
23. Personal Responsibility, Participation and Willingness to Engage
23.1 Shared Commitment to the Process
Alive Luxury Retreats is committed to providing a highly personalised retreat experience designed to support health, wellness, recovery, personal development, emotional wellbeing, behavioural change, lifestyle improvement, and other goals identified by THE CLIENT.
Alive will use reasonable skill, care, experience, professional judgement, and operational resources to design and coordinate a program tailored to the information, circumstances, goals, and needs disclosed by THE CLIENT.
However, successful outcomes require active participation, honesty, openness, personal responsibility, willingness to engage, and ongoing effort from THE CLIENT.
23.2 No Guarantee of Outcomes
THE CLIENT acknowledges that Alive Luxury Retreats cannot and does not guarantee any particular medical, psychological, emotional, therapeutic, behavioural, lifestyle, financial, professional, relationship, or personal outcome.
No representation, promise, warranty, or guarantee is made that THE CLIENT will:
• Achieve specific goals;
• Experience a particular emotional state;
• Resolve specific issues;
• Recover from particular conditions;
• Reach desired health outcomes;
• Experience immediate transformation;
• Maintain long term results; or
• Achieve any outcome within a particular timeframe.
Individual responses vary significantly based upon personal circumstances, participation, health history, lifestyle factors, willingness to engage, compliance with recommendations, and many other factors outside Alive's control.
23.3 Responsibility for Participation
THE CLIENT acknowledges that attendance alone does not create outcomes.
The effectiveness of the retreat depends substantially upon THE CLIENT'S willingness to:
• Participate fully in the program;
• Attend scheduled sessions;
• Follow practitioner recommendations;
• Communicate openly and honestly;
• Disclose relevant information;
• Implement agreed strategies;
• Take responsibility for decisions and behaviour; and
• Continue appropriate actions after the retreat concludes.
THE CLIENT acknowledges that they remain responsible for their own choices, actions, behaviours, decisions, implementation, and ongoing personal development both during and after the retreat.
23.4 Honesty and Transparency
THE CLIENT agrees to communicate honestly, openly, and accurately with Alive and all practitioners involved in the retreat.
THE CLIENT acknowledges that withholding information, providing inaccurate information, misleading practitioners, failing to disclose relevant circumstances, minimising concerns, or failing to communicate openly may significantly impact safety, program suitability, treatment recommendations, and outcomes.
Alive shall not be responsible for any adverse outcome resulting from incomplete, inaccurate, misleading, or omitted information provided by THE CLIENT.
23.5 Willingness to Engage
THE CLIENT acknowledges that meaningful change often requires discomfort, effort, accountability, reflection, behavioural change, emotional work, lifestyle modification, and ongoing commitment.
THE CLIENT understands that some recommendations, conversations, activities, therapeutic processes, lifestyle changes, nutritional protocols, or personal insights may be challenging, unfamiliar, confronting, or uncomfortable.
Such experiences do not necessarily indicate that the program is unsuccessful, inappropriate, or ineffective.
23.6 Refusal to Participate
Where THE CLIENT repeatedly refuses to participate in recommended components of the program, consistently disregards practitioner recommendations, fails to engage with agreed objectives, or demonstrates an unwillingness to meaningfully participate in the retreat process, Alive reserves the right to modify, suspend, or terminate participation.
No refund, credit, transfer, compensation, or reduction in fees shall arise as a result of outcomes not being achieved where participation, compliance, honesty, engagement, or implementation has been limited by THE CLIENT.
23.7 Ongoing Responsibility After the Retreat
THE CLIENT acknowledges that the retreat represents only one stage of a broader personal journey.
Long term outcomes depend upon decisions, actions, support systems, lifestyle choices, relationships, environment, implementation, and ongoing commitment after the retreat concludes.
Alive cannot be responsible for choices made by THE CLIENT before, during, or after the retreat, nor can Alive guarantee the maintenance of any outcomes achieved during participation.
23.8 Acceptance of Responsibility
By participating in the retreat, THE CLIENT acknowledges that they are voluntarily choosing to engage in a process of personal growth, health improvement, recovery, education, and self development.
THE CLIENT accepts full responsibility for their own health, wellbeing, decisions, actions, participation, implementation, conduct, and future outcomes and acknowledges that Alive's role is to provide guidance, coordination, education, support, and access to appropriate services, not to assume responsibility for the choices or results of THE CLIENT.
24. Client Conduct, Behaviour and Etiquette
24.1 General Standards of Conduct
Alive Luxury Retreats is committed to providing a safe, respectful, professional, supportive, and therapeutic environment for clients, practitioners, contractors, accommodation providers, and all individuals involved in the delivery of the retreat program.
THE CLIENT agrees to conduct themselves in a respectful, cooperative, responsible, and appropriate manner at all times throughout the retreat.
THE CLIENT acknowledges that participation in the retreat is conditional upon maintaining behaviour that supports the safety, wellbeing, dignity, privacy, and professional boundaries of all persons involved in the retreat.
24.2 Participation and Commitment
THE CLIENT agrees to demonstrate a genuine willingness to participate in the retreat program by:
• Attending scheduled sessions and appointments on time;
• Participating in agreed program activities;
• Following reasonable directions from practitioners, facilitators, Program Directors, hosts, and authorised team members;
• Communicating honestly and respectfully;
• Engaging constructively in the retreat process; and
• Taking personal responsibility for their behaviour, participation, decisions, and actions.
24.3 Respect for Staff and Service Providers
THE CLIENT agrees to treat all practitioners, facilitators, hosts, drivers, accommodation staff, contractors, Service Providers, and team members with courtesy, patience, professionalism, and respect.
THE CLIENT must not:
• Abuse, threaten, intimidate, harass, bully, manipulate, or demean any team member;
• Use offensive, discriminatory, racist, sexually inappropriate, abusive, aggressive, or threatening language;
• Engage in hostile, intimidating, disruptive, coercive, or confrontational behaviour;
• Repeatedly interrupt, speak over, or refuse reasonable communication from team members;
• Make unreasonable demands of staff;
• Attempt to direct, manage, supervise, control, or instruct team members contrary to the agreed program structure;
• Attempt to involve team members in personal, legal, financial, business, family, relationship, or other matters unrelated to the retreat program.
24.4 Professional Boundaries
THE CLIENT acknowledges that all team members, practitioners, contractors, drivers, facilitators, hosts, accommodation staff, and Service Providers are engaged in a professional capacity.
THE CLIENT agrees to respect professional boundaries at all times.
Inappropriate behaviour may include, but is not limited to:
• Unwanted physical contact;
• Sexual comments, advances, requests, or invitations;
• Romantic pursuit of staff members;
• Harassment;
• Boundary violations;
• Repeated personal contact requests;
• Inappropriate gifts;
• Attempts to establish relationships outside professional boundaries during the retreat; or
• Any conduct that causes discomfort or concern to staff or other guests.
24.5 Respect for Accommodation and Property
THE CLIENT agrees to respect all accommodation, facilities, vehicles, equipment, furnishings, and property used during the retreat.
THE CLIENT agrees to maintain reasonable standards of personal hygiene, cleanliness, and care of their accommodation throughout their stay.
THE CLIENT shall be responsible for any damage, loss, excessive cleaning, repairs, replacement costs, or other expenses arising from their actions or omissions.
24.6 Respect for Other Guests and the Retreat Environment
Where other guests are present, THE CLIENT agrees to respect their privacy, confidentiality, safety, wellbeing, and enjoyment of the retreat environment.
THE CLIENT must not engage in behaviour that is disruptive, threatening, intimidating, intrusive, inappropriate, or likely to negatively affect the experience of other guests.
24.7 Dishonesty and Manipulative Behaviour
THE CLIENT agrees to communicate honestly and accurately with Alive and all Service Providers.
Alive reserves the right to take action where THE CLIENT engages in dishonesty, manipulation, deliberate misinformation, concealment of relevant information, attempts to divide team members, attempts to undermine retreat delivery, or conduct that interferes with the safe and effective operation of the retreat.
24.8 Immediate Termination of Participation
Alive reserves the right, at its sole discretion, to suspend or immediately terminate participation where THE CLIENT engages in conduct that Alive considers unsafe, inappropriate, disruptive, abusive, aggressive, manipulative, dishonest, threatening, unlawful, or inconsistent with the objectives of the retreat.
Termination may occur without warning where Alive determines that immediate action is necessary to protect staff, contractors, practitioners, accommodation providers, guests, property, or the integrity of the retreat program.
24.9 No Refunds
Any suspension, removal, refusal of service, eviction from accommodation, or termination of participation arising from a breach of this clause shall be subject to the no refund, no credit, and no transfer provisions contained within this Agreement.
25. Suspension, Refusal of Entry and Termination of Program by Alive
25.1 Alive's Right to Refuse Entry, Suspend Participation or Terminate the Program
Alive Luxury Retreats reserves the absolute right, at its sole discretion, to refuse entry, delay commencement, suspend participation, modify the program, require additional assessment, or immediately terminate participation at any time before or during the retreat.
Alive may exercise these rights where it reasonably believes that participation is no longer safe, appropriate, suitable, lawful, practical, or in the best interests of THE CLIENT, staff, practitioners, contractors, accommodation providers, other guests, or the integrity of the retreat program.
25.2 Circumstances Giving Rise to Refusal, Suspension or Termination
Without limitation, Alive may refuse entry, suspend participation, or terminate the program where:
• THE CLIENT breaches any provision of this Agreement;
• THE CLIENT fails to comply with reasonable directions issued by Alive, practitioners, contractors, accommodation providers, facilitators, Program Directors, or authorised team members;
• THE CLIENT fails to attend scheduled sessions, repeatedly arrives late, refuses to participate, or demonstrates an unwillingness to engage with the program;
• THE CLIENT provides incomplete, inaccurate, misleading, or false information;
• Relevant medical, psychiatric, behavioural, addiction related, legal, personal, or other information has been withheld, omitted, minimised, misrepresented, or later discovered;
• New information becomes available that materially changes Alive's assessment of suitability;
• THE CLIENT is determined to be unsuitable for the program;
• THE CLIENT requires a level of care beyond the scope of the retreat;
• Alive determines that continued participation is unlikely to be beneficial, productive, or safe.
25.3 Behavioural Grounds for Termination
Alive may immediately terminate participation where THE CLIENT engages in behaviour including, but not limited to:
• Aggression;
• Violence;
• Threatening behaviour;
• Harassment;
• Bullying;
• Intimidation;
• Manipulation;
• Abuse of staff, practitioners, contractors, accommodation providers, drivers, or other guests;
• Sexual harassment or inappropriate conduct;
• Significant boundary violations;
• Persistent dishonesty;
• Disruptive behaviour;
• Property damage;
• Theft;
• Illegal activity;
• Conduct that interferes with the wellbeing of other guests;
• Conduct that interferes with the delivery of another client's program;
• Conduct that negatively impacts staff wellbeing, safety, morale, or professional boundaries; or
• Any conduct Alive reasonably considers unsafe, inappropriate, unlawful, harmful, or inconsistent with the objectives of the retreat.
25.4 Medical, Psychiatric and Safety Grounds for Termination
Alive may immediately suspend or terminate participation where:
• A medical emergency arises;
• Hospitalisation is required;
• Psychiatric assessment is required;
• A higher level of care is required;
• THE CLIENT presents a risk to themselves or others;
• Significant self harm risk is identified;
• Psychiatric instability is identified;
• Symptoms of psychosis, mania, severe paranoia, delusions, hallucinations, or loss of contact with reality are observed or suspected;
• Severe withdrawal symptoms are observed;
• THE CLIENT is unable to safely participate in the program; or
• Alive determines that continued participation cannot be safely managed within the retreat environment.
25.5 Alcohol, Drugs and Prohibited Substances
Alive may immediately terminate participation where:
• Alcohol use is identified or reasonably suspected;
• Recreational drug use is identified or reasonably suspected;
• Prohibited substances are discovered;
• Drug paraphernalia is discovered;
• THE CLIENT appears intoxicated or impaired;
• THE CLIENT refuses testing, assessment, or investigation relating to suspected substance use;
• THE CLIENT consumes alcohol, recreational drugs, nitrous oxide, non prescribed controlled substances, prohibited medications, or any other prohibited mind or behaviour altering substance during the retreat program.
Alive shall not be required to prove actual use before exercising its rights under this clause.
25.6 Accommodation and Venue Related Termination
Alive may terminate participation where:
• THE CLIENT is removed by an accommodation provider;
• THE CLIENT breaches accommodation rules;
• THE CLIENT brings unauthorised persons into the accommodation;
• THE CLIENT creates safety, security, operational, or behavioural concerns within the accommodation;
• The accommodation provider requests removal of THE CLIENT; or
• Continued accommodation is no longer available due to THE CLIENT'S conduct.
25.7 Failure to Pay
Alive reserves the right to suspend services, refuse entry, terminate participation, withhold services, or cancel future services where any payment obligation remains outstanding.
25.8 Client Initiated Departure
THE CLIENT may elect to leave the retreat, discontinue participation, refuse services, or terminate their involvement in the program at any time.
Where THE CLIENT voluntarily leaves the retreat, refuses services, withdraws from participation, departs the accommodation, or otherwise elects not to continue, such decision shall be deemed a voluntary cancellation by THE CLIENT.
25.9 No Refunds, Credits or Transfers
Where participation is refused, suspended, terminated, cancelled, discontinued, or otherwise ended pursuant to this Agreement, no refund, credit, transfer, postponement, compensation, replacement service, or fee reduction shall be provided.
This applies regardless of whether termination occurs before arrival, upon arrival, during the retreat, or following commencement of services.
25.10 Alive's Decision
THE CLIENT acknowledges that decisions made by Alive under this clause are based upon health, safety, operational, legal, therapeutic, accommodation, practitioner, and risk management considerations.
Any decision made by Alive under this clause shall be final.
26. Cancellation, Postponement or Modification of a Program by Alive Luxury Retreats
26.1 Circumstances Beyond Alive's Control
Alive Luxury Retreats reserves the right to cancel, postpone, suspend, modify, relocate, reschedule, or otherwise alter any retreat program where circumstances arise that are beyond Alive's reasonable control and materially affect its ability to safely, legally, practically, or appropriately deliver the program.
Such circumstances may include, but are not limited to:
• Natural disasters;
• Extreme weather events;
• Floods, fires, earthquakes, volcanic activity, storms, or other environmental events;
• Government orders, restrictions, regulations, mandates, travel advisories, border closures, or public health measures;
• Civil unrest, terrorism, political instability, war, or security concerns;
• Utility failures, infrastructure failures, transportation disruptions, or supply chain interruptions;
• Pandemics, epidemics, disease outbreaks, or public health emergencies;
• Venue closures;
• Resort closures;
• Accommodation unavailability;
• Property damage;
• Force majeure events;
• Death, illness, incapacity, or unavailability of key practitioners or service providers;
• Safety concerns;
• Legal or regulatory changes; or
• Any other circumstance that Alive reasonably determines may impact the safe, lawful, or effective delivery of the retreat.
26.2 Right to Modify Program Delivery
Where such circumstances arise, Alive reserves the right to:
• Change retreat dates;
• Modify the program structure;
• Substitute practitioners or Service Providers;
• Change accommodation;
• Relocate the retreat;
• Alter retreat schedules;
• Modify inclusions;
• Delay commencement; or
• Suspend or postpone delivery of the retreat.
Such changes shall not constitute a breach of this Agreement.
26.3 Alternative Arrangements
Where reasonably possible, Alive will make reasonable efforts to provide alternative arrangements including:
• Alternative dates;
• Alternative accommodation;
• Alternative practitioners;
• Alternative retreat locations; or
• Alternative program structures.
Any alternative arrangements offered by Alive shall be deemed reasonable performance of Alive's obligations under this Agreement.
26.4 No Liability for Circumstances Beyond Alive's Control
Alive shall not be liable for any loss, damage, expense, inconvenience, travel costs, accommodation costs, business losses, indirect losses, consequential losses, missed opportunities, emotional distress, or other costs arising from circumstances beyond Alive's reasonable control.
THE CLIENT acknowledges that many components of the retreat experience rely upon independent accommodation providers, practitioners, transportation providers, government authorities, and other third party Service Providers over whom Alive has no direct control.
26.5 Accommodation and Program Components
Where a retreat is cancelled, postponed, suspended, relocated, modified, or rescheduled under this clause, associated accommodation bookings, practitioner bookings, transportation arrangements, activity bookings, and other retreat related services may also be modified, suspended, cancelled, or rescheduled.
THE CLIENT acknowledges that accommodation, resort, villa, transportation, and other third party arrangements are integrated components of the overall retreat experience and may be affected by any change made pursuant to this clause.
26.6 Communication
Alive will notify THE CLIENT as soon as reasonably practicable of any significant change, postponement, suspension, relocation, or cancellation affecting the retreat program and will use reasonable efforts to work with THE CLIENT to identify an appropriate alternative solution where possible.
26.7 Limitation of Remedy
Where a retreat cannot proceed due to circumstances beyond Alive's reasonable control, Alive's sole obligation shall be to offer, where reasonably possible, alternative dates, alternative arrangements, or a credit toward a future retreat.
No additional compensation, damages, reimbursement, penalties, or other financial remedies shall be payable by Alive.
27. Force Majeure
27.1 Force Majeure Events
Alive Luxury Retreats shall not be liable for any delay, interruption, suspension, modification, failure to perform, inability to deliver services, cancellation, loss, damage, expense, injury, inconvenience, or other consequence arising directly or indirectly from any event, circumstance, or condition beyond Alive's reasonable control ("Force Majeure Event").
Force Majeure Events include, but are not limited to:
• Acts of God;
• Natural disasters;
• Earthquakes;
• Volcanic activity;
• Floods;
• Fires;
• Storms;
• Extreme weather conditions;
• Tsunamis;
• Pandemics;
• Epidemics;
• Disease outbreaks;
• Public health emergencies;
• Quarantine restrictions;
• Travel restrictions;
• Border closures;
• Government actions, orders, mandates, regulations, advisories, restrictions, or interventions;
• Political instability;
• Civil unrest;
• Riots;
• Insurrection;
• Terrorism;
• War;
• Military actions;
• National emergencies;
• Utility failures;
• Power outages;
• Water interruptions;
• Internet outages;
• Telecommunications failures;
• Cyber incidents;
• Hacking incidents;
• Technology failures;
• Transportation disruptions;
• Airline cancellations;
• Airport closures;
• Shipping interruptions;
• Labour disputes;
• Strikes;
• Lockouts;
• Staff shortages;
• Illness, injury, incapacity, death, or unavailability of practitioners, contractors, facilitators, accommodation providers, or key personnel;
• Accommodation closures;
• Resort closures;
• Property damage;
• Supplier failures;
• Third party provider failures; or
• Any other event beyond Alive's reasonable control.
27.2 Suspension or Modification of Obligations
Where a Force Majeure Event occurs, Alive reserves the right to suspend, postpone, modify, relocate, reschedule, substitute, reduce, or cancel any part of the retreat program, accommodation arrangements, activities, transportation, practitioner services, schedules, or other retreat related services.
Such action shall not constitute a breach of this Agreement.
27.3 Third Party Providers
THE CLIENT acknowledges that Alive relies upon independent accommodation providers, resort partners, villa operators, transportation providers, practitioners, contractors, government agencies, utility providers, telecommunications providers, airlines, booking platforms, and other third party Service Providers.
Alive shall not be responsible for the acts, omissions, failures, interruptions, delays, closures, cancellations, insolvency, negligence, or performance failures of any third party provider arising from or connected to a Force Majeure Event.
27.4 No Liability
To the fullest extent permitted by law, Alive shall not be liable for any direct, indirect, incidental, consequential, special, punitive, financial, emotional, commercial, travel related, accommodation related, or other losses arising from a Force Majeure Event.
This includes, without limitation:
• Travel expenses;
• Airline costs;
• Accommodation costs;
• Lost deposits;
• Medical expenses;
• Business losses;
• Loss of income;
• Loss of opportunity;
• Emotional distress;
• Additional accommodation costs;
• Additional transportation costs; or
• Any other costs incurred by THE CLIENT.
27.5 Alternative Arrangements
Where reasonably practicable, Alive may offer alternative dates, alternative accommodation, alternative practitioners, alternative services, credits, or alternative program arrangements.
Any such arrangements shall be offered at Alive's sole discretion and shall constitute full satisfaction of Alive's obligations arising from the Force Majeure Event.
27.6 Client Responsibility
THE CLIENT acknowledges that international travel, wellness retreats, accommodation bookings, and third party services inherently involve risks outside Alive's control.
THE CLIENT is responsible for obtaining appropriate travel insurance, medical insurance, cancellation insurance, evacuation insurance, and other insurance coverage to protect against losses arising from Force Majeure Events.
27.7 Survival
This clause shall survive cancellation, completion, termination, suspension, postponement, or expiration of the retreat program and this Agreement.
28. Acceptance of Terms and Legally Binding Agreement
28.1 Acceptance of Terms
By submitting a booking enquiry, completing a booking form, accepting a proposal, signing a quotation, signing any related document, making a payment, paying a deposit, attending a retreat, participating in any retreat services, or otherwise indicating acceptance electronically, verbally, or in writing, THE CLIENT acknowledges that they have read, understood, and agree to be legally bound by these Terms and Conditions.
Acceptance may occur through any of the following actions:
• Submission of an online booking form;
• Acceptance of a proposal or quotation;
• Payment of a deposit;
• Payment of any retreat fees;
• Electronic acknowledgement of these Terms and Conditions;
• Signature on any retreat document;
• Written acceptance by email, message, or other communication platform;
• Attendance at the retreat; or
• Participation in any service arranged by Alive Luxury Retreats.
28.2 Legally Binding Agreement
Upon acceptance, a legally binding agreement is formed between THE CLIENT and Alive Group LLC and/or Alive Wellness LLC.
THE CLIENT acknowledges that this Agreement governs all aspects of the retreat relationship including enquiries, bookings, proposals, payments, accommodation arrangements, transportation, retreat services, practitioner services, support services, program participation, cancellation rights, liability limitations, confidentiality obligations, and all other services provided or coordinated by Alive Luxury Retreats.
28.3 Authority to Agree
THE CLIENT confirms that they are legally capable of entering into a binding agreement and have the authority to accept these Terms and Conditions on their own behalf.
Where a family member, employer, sponsor, trustee, company, representative, support person, or other third party is involved in arranging or paying for the retreat, THE CLIENT remains personally bound by these Terms and Conditions.
28.4 Third Party Bookings
Where a retreat is booked, funded, arranged, or facilitated by a third party, both THE CLIENT and any paying party may be required to acknowledge and accept these Terms and Conditions.
Payment by a third party does not alter THE CLIENT'S obligations under this Agreement and does not create any entitlement for the paying party to receive confidential information, treatment information, progress updates, medical information, therapeutic information, or any other protected information relating to THE CLIENT.
28.5 Entire Agreement
These Terms and Conditions, together with any accepted proposal, quotation, invoice, special conditions agreement, health forms, consent forms, policies, and written communications issued by Alive Luxury Retreats, constitute the entire agreement between the parties and supersede all prior discussions, representations, understandings, negotiations, marketing materials, verbal statements, and communications relating to the retreat.
28.6 Continuing Effect
These Terms and Conditions remain binding from the time of acceptance and continue to apply before, during, and after the retreat, including after completion, cancellation, termination, suspension, postponement, transfer, or early departure from the program.
29. Entire Agreement
29.1 Entire Agreement
These Terms and Conditions, together with any accepted proposal, quotation, invoice, booking confirmation, special conditions agreement, health forms, consent forms, confidentiality agreements, policies, payment schedules, and written communications issued by Alive Luxury Retreats, constitute the entire agreement between the parties.
This Agreement reflects the complete understanding between Alive Group LLC, Alive Wellness LLC, and THE CLIENT with respect to the retreat program, associated services, accommodation arrangements, practitioner services, support services, payments, liabilities, responsibilities, and all matters relating to the retreat experience.
29.2 Reliance on Written Agreements
THE CLIENT acknowledges that they have not relied upon any statement, representation, promise, estimate, expectation, marketing material, verbal discussion, social media content, website content, email, message, phone conversation, therapist conversation, sales discussion, family discussion, or other communication except as expressly incorporated into this Agreement.
Any information provided prior to booking is intended as general information only and does not create a contractual obligation unless specifically confirmed in writing by Alive.
29.3 Superseding Previous Communications
This Agreement supersedes and replaces all prior discussions, negotiations, proposals, understandings, representations, communications, correspondence, marketing materials, verbal statements, emails, WhatsApp messages, social media communications, and other agreements relating to the retreat program.
Where any inconsistency exists between previous communications and this Agreement, the terms of this Agreement shall prevail.
29.4 Amendments and Modifications
No amendment, variation, modification, waiver, extension, addition, or alteration to this Agreement shall be valid unless made in writing and approved by an authorised representative of Alive Luxury Retreats.
Alive reserves the right to issue revised proposals, revised schedules, special conditions agreements, updated program requirements, operational changes, accommodation changes, practitioner changes, and other written amendments where reasonably necessary to safely and effectively deliver the retreat program.
THE CLIENT acknowledges that acceptance of such changes may be confirmed through written agreement, email confirmation, payment of revised fees, continued participation, electronic acknowledgement, or other written acceptance.
29.5 Survival of Obligations
Any provision of this Agreement that by its nature is intended to survive completion, cancellation, suspension, termination, postponement, transfer, discharge, or expiry of the retreat program shall continue in full force and effect.
This includes, without limitation, provisions relating to confidentiality, payment obligations, indemnities, liability limitations, dispute resolution, outstanding fees, intellectual property rights, and any other obligations intended to survive the conclusion of the retreat relationship.
30. Complaints, Dispute Resolution and Mediation
30.1 Immediate Notification Requirement
Alive Luxury Retreats is committed to providing a high standard of service and encourages clients to raise concerns promptly so that they can be addressed in real time.
If THE CLIENT is dissatisfied with any aspect of the retreat, accommodation, services, scheduling, practitioners, contractors, Service Providers, facilities, transportation, staff members, support services, or any other aspect of the retreat experience, THE CLIENT must notify their Host, Facilitator, Program Director, Booking Manager, or another authorised Alive representative immediately upon becoming aware of the issue.
Except in exceptional circumstances, concerns must be raised on the same day the issue arises.
THE CLIENT acknowledges that issues raised during the retreat provide the best opportunity for investigation, intervention, resolution, modification, replacement of services, schedule adjustments, or other practical solutions.
30.2 Complaint Resolution Process
Upon receiving a complaint or concern, Alive may, at its sole discretion:
• Investigate the matter;
• Gather information from relevant parties;
• Speak with the practitioner, contractor, Service Provider, accommodation provider, or team member involved;
• Modify the program;
• Replace services;
• Adjust scheduling;
• Provide alternative arrangements; or
• Take any other action reasonably considered appropriate.
Alive will make reasonable efforts to facilitate communication and resolution where appropriate.
30.3 Independent Contractors and Third Party Providers
THE CLIENT acknowledges that many services are provided by independent practitioners, contractors, accommodation providers, transportation providers, activity providers, and other third party Service Providers.
Alive may assist in facilitating communication regarding concerns involving such providers but does not assume responsibility for their independent professional decisions, conduct, recommendations, opinions, services, qualifications, licensing, insurance, or performance.
Where Alive reasonably determines that a complaint relates primarily to the independent actions of a third party Service Provider, Alive may refer the matter directly to the relevant provider and may withdraw from further involvement.
30.4 Failure to Raise Concerns During the Retreat
THE CLIENT acknowledges that failure to raise a concern during the retreat may significantly limit Alive's ability to investigate, verify facts, collect evidence, speak with relevant parties, review circumstances, or implement a practical solution.
Accordingly, Alive reserves the right to reject, limit, or decline complaints first raised after the retreat has ended where the issue could reasonably have been raised during the retreat.
30.5 Family Members, Support Persons and Sponsors
Family members, support persons, employers, sponsors, paying parties, and other third parties may not raise complaints on behalf of THE CLIENT unless authorised by Alive in writing.
The confidentiality provisions contained within this Agreement continue to apply and Alive reserves the right to refuse to discuss client matters with any third party.
30.6 No Retrospective Claims for Resolved Services
Where services have been delivered and THE CLIENT continued participation without raising concerns at the time, THE CLIENT acknowledges that Alive may reasonably rely upon the assumption that the services were accepted.
Participation in the retreat without raising concerns does not create an automatic right to later request refunds, credits, compensation, or fee reductions after completion of the retreat.
30.7 Good Faith Negotiation
In the event of a dispute arising from this Agreement, both parties agree to first attempt to resolve the matter through good faith discussions and negotiations.
Written notice of the dispute must be provided to the other party, outlining the nature of the dispute and the remedy sought.
The parties agree to attempt to resolve the dispute through direct negotiation for a period of seven (7) days following written notice.
30.8 Mediation
If the dispute cannot be resolved through direct negotiation, the parties agree to participate in good faith mediation before commencing formal legal proceedings, except where urgent injunctive relief is required.
The costs of mediation shall be shared equally unless otherwise agreed.
30.9 Legal Costs
If legal proceedings arise in connection with this Agreement, the prevailing party shall be entitled to recover its reasonable legal fees, court costs, enforcement costs, collection costs, professional fees, and other expenses incurred in connection with the dispute to the fullest extent permitted by law.
30.10 Limitation on Complaints and Claims
No complaint, dispute, refund request, compensation claim, service complaint, or legal claim may be based solely upon dissatisfaction with outcomes, unmet expectations, subjective experiences, personal preferences, practitioner opinions, therapeutic recommendations, emotional responses, or results not achieved where services were delivered substantially in accordance with the agreed program.
30.11 Continuing Obligations
The dispute resolution provisions contained within this Agreement survive completion, cancellation, suspension, termination, postponement, transfer, or expiration of the retreat program.
31. Severability
31.1 Validity of Remaining Provisions
If any provision, clause, section, paragraph, term, condition, or part of this Agreement is determined by a court, tribunal, arbitrator, regulatory authority, or other competent body to be invalid, illegal, unenforceable, void, or contrary to applicable law, such determination shall not affect the validity, legality, enforceability, or operation of the remaining provisions of this Agreement.
All remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
31.2 Modification to Preserve Enforceability
Where any provision is found to be invalid, illegal, or unenforceable but could become valid and enforceable through modification, limitation, severance, partial deletion, or interpretation, such provision shall be deemed amended to the minimum extent necessary to make it valid, legal, and enforceable while preserving the original commercial intent of the parties as closely as possible.
31.3 Maximum Enforceability
The parties expressly intend that each provision of this Agreement be interpreted and enforced to the fullest extent permitted by applicable law.
Any provision found to exceed the limits permitted by law shall be automatically reduced, limited, or modified to the extent necessary to comply with applicable law rather than being rendered entirely unenforceable.
31.4 Survival of Remaining Obligations
The invalidity, illegality, unenforceability, modification, or severance of any provision shall not affect any rights, obligations, remedies, liabilities, indemnities, payment obligations, confidentiality obligations, limitation of liability provisions, dispute resolution provisions, or any other surviving provisions contained within this Agreement.
32. Waiver
32.1 No Waiver of Rights
The failure, delay, omission, or decision by either party to exercise, enforce, or rely upon any right, remedy, power, provision, obligation, or condition contained within this Agreement shall not constitute a waiver of that right or any other right under this Agreement.
32.2 Continuing Rights
Any waiver granted by either party shall apply only to the specific matter and specific circumstances for which it was expressly given and shall not operate as a continuing waiver, a general waiver, or a waiver of any future breach, default, obligation, or provision.
32.3 Written Waivers Only
No waiver shall be effective unless expressly made in writing by the party granting the waiver.
No verbal statement, email, text message, WhatsApp message, conduct, delay, accommodation, exception, courtesy, flexibility, or previous course of dealing shall be interpreted as a waiver of any provision of this Agreement.
32.4 No Waiver by Leniency
Where Alive Luxury Retreats elects to:
• Allow an exception;
• Permit a variation;
• Approve a request;
• Accept late payment;
• Permit continued participation following a breach;
• Decline to immediately enforce a provision; or
• Exercise discretion in favour of THE CLIENT;
such action shall not limit Alive's right to subsequently enforce strict compliance with this Agreement at any time.
32.5 Cumulative Rights
All rights, remedies, powers, and protections contained within this Agreement are cumulative and may be exercised independently or together.
The exercise of one right or remedy shall not prevent or limit the exercise of any other right or remedy available under this Agreement, at law, or in equity.
33. Applicable Law
This Agreement shall be governed and construed in accordance with the laws of Wyoming, USA without giving effect to any conflicts of laws provisions.
34. Updates to Booking Conditions and Special Conditions
34.1 Ongoing Review of Booking Conditions
Alive Luxury Retreats regularly reviews, updates, amends, and improves its Booking Conditions, policies, procedures, operational standards, safety protocols, and client requirements.
These updates are made to protect the health, safety, wellbeing, privacy, legal rights, operational effectiveness, and professional standards of clients, team members, contractors, practitioners, accommodation providers, and other Service Providers involved in the delivery of retreat programs.
34.2 Reasons for Updates
Booking Conditions may be updated from time to time in response to:
• Changes in laws or regulations;
• Changes in industry standards;
• Operational experience;
• Client feedback;
• Safety incidents;
• Risk management requirements;
• Accommodation provider requirements;
• Insurance requirements;
• Changes in services offered;
• Changes in retreat locations;
• Practitioner recommendations;
• Evolving business practices; or
• Any circumstance where Alive believes changes are necessary to improve safety, clarity, service delivery, client outcomes, or operational effectiveness.
34.3 Version Applicable to Existing Bookings
THE CLIENT acknowledges that the version of the Booking Conditions accepted at the time of booking shall generally govern the retreat booking and program.
However, Alive reserves the right to issue additional Special Conditions Agreements, safety requirements, operational requirements, health requirements, accommodation requirements, or program specific conditions where circumstances arise that were not known, disclosed, anticipated, or contemplated at the time of booking.
34.4 Special Conditions
Where Alive determines that additional conditions are necessary for the safety, wellbeing, suitability, management, or successful delivery of a retreat program, Alive may issue a Special Conditions Agreement for review and acceptance by THE CLIENT.
Special Conditions may address:
• Health concerns;
• Mental health concerns;
• Substance use concerns;
• Behavioural concerns;
• Support person arrangements;
• Safety requirements;
• Program limitations;
• Treatment exclusions;
• Additional support requirements;
• Accommodation requirements; or
• Other circumstances specific to THE CLIENT.
Where a Special Conditions Agreement is issued, it shall form part of this Agreement and be legally binding upon acceptance by THE CLIENT.
34.5 Refusal of Updated Conditions
If Alive reasonably determines that updated conditions, special conditions, safety requirements, or operational requirements are necessary and THE CLIENT refuses to accept them, Alive reserves the right to delay commencement, refuse entry, suspend participation, cancel the booking, or terminate the retreat program.
34.6 Continued Participation
Where THE CLIENT accepts revised conditions, signs a Special Conditions Agreement, continues participation, makes payment, attends the retreat, or otherwise proceeds with the retreat after receiving updated conditions, THE CLIENT shall be deemed to have accepted those conditions.
34.7 Purpose of Updates
THE CLIENT acknowledges that any updates to Booking Conditions, Special Conditions Agreements, safety requirements, or operational procedures are implemented in good faith and are intended to protect clients, team members, practitioners, contractors, accommodation providers, and the overall integrity and safety of the retreat environment.
35. Acknowledgment, Acceptance and Legally Binding Agreement
35.1 Acknowledgment of Terms
THE CLIENT acknowledges that these Booking Conditions form a legally binding agreement between THE CLIENT and Alive Group LLC and/or Alive Wellness LLC, trading as Alive Luxury Retreats.
THE CLIENT confirms that they have been provided with reasonable opportunity to review these Booking Conditions, seek independent advice if desired, ask questions, and fully understand their rights, responsibilities, obligations, and the nature of the retreat services being purchased.
35.2 Multiple Points of Acceptance
THE CLIENT acknowledges and agrees that acceptance of these Booking Conditions occurs throughout the booking process and is not dependent upon a single signature.
THE CLIENT expressly accepts and agrees to these Booking Conditions through one or more of the following actions:
• Accepting or signing a retreat proposal or quotation;
• Booking accommodation, retreat packages, or retreat services through Alive's booking engine, booking platform, website, booking portal, or associated systems;
• Completing a booking form through the Alive Luxury Retreats website or associated booking systems;
• Agreeing to waivers, consents, health declarations, or legal agreements contained within the client booking portal;
• Paying a deposit;
• Paying an invoice where reference is made to these Booking Conditions;
• Paying any retreat related fee, invoice, deposit, balance, or charge;
• Signing arrival documentation, consent forms, waivers, health forms, confidentiality agreements, or retreat paperwork;
• Attending the retreat;
• Participating in any retreat service; or
• Otherwise providing written, electronic, verbal, or digital acceptance.
35.3 Invoice Acceptance
THE CLIENT acknowledges that all invoices issued by Alive Luxury Retreats contain reference to these Booking Conditions and that payment of any invoice constitutes acceptance of these Booking Conditions and all associated policies, waivers, disclaimers, special conditions, and legal agreements referenced therein.
35.4 Booking Portal Acceptance
THE CLIENT acknowledges that acceptance of waivers, health declarations, consent forms, booking confirmations, and legal agreements within the Alive booking portal forms part of this Agreement and creates legally binding obligations.
35.5 Arrival Documentation
THE CLIENT acknowledges that additional documentation may be presented for review and signature upon arrival, including health declarations, consent forms, confidentiality agreements, accommodation documentation, special conditions agreements, and operational requirements.
Such documents shall form part of this Agreement upon acceptance.
35.6 Confirmation of Understanding
By accepting these Booking Conditions through any of the methods described above, THE CLIENT confirms that they:
• Have read and understood these Booking Conditions;
• Have had adequate opportunity to ask questions;
• Understand the nature and scope of the retreat program;
• Understand the limitations of the services provided;
• Understand the payment obligations contained within this Agreement;
• Understand the cancellation and refund provisions contained within this Agreement;
• Understand the liability limitations contained within this Agreement;
• Understand the confidentiality provisions contained within this Agreement;
• Understand the responsibilities imposed upon THE CLIENT; and
• Voluntarily agree to be legally bound by all provisions of this Agreement.
35.7 Entire Acceptance
THE CLIENT acknowledges that acceptance of these Booking Conditions occurs multiple times throughout the booking process, including proposal acceptance, booking confirmation, booking portal acknowledgments, invoice payment, and arrival documentation.
Accordingly, THE CLIENT agrees that they have been provided with ample opportunity to review, understand, and accept these Booking Conditions prior to participating in any retreat services.
Alive Group LLC and Alive Wellness LLC
Trading as Alive Luxury Retreats
Website: www.aliveluxuryretreats.com