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ALIVE LUXURY RETREATS - BOOKING TERMS & CONDITIONS

Contracting Entities: Alive Group LLC & Alive Wellness LLC (Wyoming, U.S.A.)

Trading As: Alive Luxury Retreats

Jurisdictions Covered: United States (contracting & payments); Spain and Bali (program delivery)

Effective Date: October 2025

1. Introduction and Legal Agreement

This legally binding Booking Agreement (“Agreement”) is made between:

  • Alive Group LLC and Alive Wellness LLC, companies incorporated in the State of Wyoming, U.S.A., collectively referred to as “Alive”, trading as Alive Luxury Retreats; and
     

  • The Client, being the individual person attending the retreat (“THE CLIENT”, “you”, or “your”).
     

Alive acts as the program facilitator and coordinating agent for independent hotels, villas, and licensed wellness or therapeutic professionals in Bali and Spain (the “Service Providers”). Alive designs, manages, and supervises programs but does not own or directly operate accommodation facilities nor function as a hospital or psychiatric institution.

This Agreement is acknowledged electronically when you submit your booking via https://www.aliveluxuryretreats.com and again by signature prior to program commencement. Without this Agreement, no retreat or treatment program will exist.

By digitally submitting your booking, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions.

This Agreement safeguards the health and safety of all clients, staff, contractors, and affiliates of Alive Luxury Retreats. It sets a fair and professional framework for program delivery, clarifying scope of services, conduct expectations, and payment obligations.

2. Business Details

Official business details, tax information, and invoice references appear on all Alive quotations and invoices.

All payments are processed in U.S. Dollars (USD) through Alive Group LLC (U.S.) as the contracting and payment entity.

Alive Wellness LLC manages program facilitation, health oversight, and operational structure for each retreat.

3. Confidentiality

Alive Luxury Retreats maintains all client information as strictly confidential.

  • A Confidentiality and NDA Agreement is signed by both parties before arrival.

  • Therapists may share relevant information within the Alive team for safe program coordination. If you wish to restrict sharing, inform Alive in writing prior to arrival.

  • If off-site medical testing or hospital care is required, your ID/passport may be shared with third-party providers who bear their own data-handling responsibility.

Alive cannot guarantee confidentiality within external hospital systems.

4. Advance Notice and Booking Requests

Alive requires a minimum of 72 hours’ notice to create and confirm a custom retreat program. Urgent requests may be considered subject to team availability. Alive reserves the right to decline any booking it deems unsuitable for the client or unsafe to deliver.

5. Required Documentation

All Personal Health and Client History Forms must be completed accurately by THE CLIENT —not by a third party— and submitted no later than 48 hours prior to arrival.

Retreat programs cannot commence without these forms and the signed Health Consent and Liability Disclaimer.

THE CLIENT is advised to consult their primary healthcare provider before booking to confirm suitability. Failure to provide honest and complete information may compromise outcomes; Alive cannot be held liable in such cases.

6. Treatment Programs

Alive Luxury Retreats, operated by Alive Group LLC and Alive Wellness LLC, offers holistic health, stress & burnout recovery, and wellness programs integrating biomedical, therapeutic, and lifestyle modalities. Each case is reviewed individually and delivered by qualified independent professionals (“Service Providers”) under Alive’s supervision.

 

6.1 Health Conditions Supported

Alive offers programs addressing:

  • Stress, anxiety, and emotional fatigue

  • Exhaustion and burnout

  • Depression or grief support

  • Hormonal or gut imbalances

  • Metabolic or weight concerns

  • Fatigue or loss of vitality linked to nutritional deficiency

Preventive and integrative wellness goals

 

6.2 Conditions Not Treated

Alive does not provide or treat:

  • Any form of addiction or addiction detox (alcohol, drugs, or behavioral)

  • Psychosis, bipolar type I, or schizophrenia

  • Severe eating disorders

  • Cancer or major organ disease

  • Cases requiring hospital or 24-hour medical supervision
     

If such conditions are identified pre- or post-arrival, Alive will arrange a referral to an appropriate facility and terminate the program without refund.

 

6.3 Clinical Oversight and Testing

Alive may require pre-arrival lab tests or doctor’s clearance to ensure safe participation. Programs may be delayed or cancelled pending receipt of results.

 

6.4 Integrative Approach

Alive’s programs combine science-based and holistic modalities for whole-person wellbeing. They are complementary frameworks, not a substitute for hospital care.

 

6.5 Service Provider Responsibility

Medical and therapeutic services in Bali and Spain are delivered by independent licensed practitioners who maintain their own insurance and registration. Alive coordinates their work and ensures quality standards but does not employ them directly.

 

6.6 Treatment Limitations

Alive does not offer emergency psychiatric care or long-term rehabilitation. Clients needing these services will be referred elsewhere at their own expense.

7. Packages and Pricing

Each program is custom designed for THE CLIENT. Pricing and services are confirmed by written quotation. By completing a booking and making payment, you acknowledge acceptance of your specific program outline.

If information supplied by THE CLIENT is false or incomplete, Alive may revise or cancel the program on arrival. Revised quotes will be issued where necessary; declining a revision constitutes cancellation without refund.

 

Failure of retreat cost and payment post completing your booking form will result in legal action.

The costs of legal action will also be your responsibility and will be charged to THE CLIENT.

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Why Our Payment / Non Cancellation Terms Are Strict

We are not a resort, a hospital or a clinical or medical treatment facility. 

We are a small business offering specific and highly valuable health care and retreat experiences to unique individuals. Unfortunately if a situation arises where THE CLIENT cannot attend retreat for any reason, we cannot refund or transfer your booking. 

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Regardless of circumstances, our running costs are paid in advance (your accommodation, food, chef, wellness team, therapy, travel, extensive booking time and coordination etc.) and all payments are non refundable & non transferable. To continue our operation as a small business in the health industry and to continue to be able to help others, employ a world class team and lease world class facilities our retreat costs are paid well in advance and to continue to be able to pay those costs we cannot refund or transfer your booking.

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8. Payment Terms

8.1 Deposit and Balance

  • A 50% non-refundable deposit is required at the time of booking (credit card or bank transfer).

  • The remaining 50% is due no later than 14 days prior to the start date of the program.

  • Bookings made within 14 days of arrival require 100% payment upfront.

  • Retreats will not be finalized or confirmed until all payments have cleared.
     

8.2 Currency & Processing

All payments are made in U.S. Dollars (USD) to Alive Wellness LLC  OR Alive Group LLC (U.S.) regardless of program location.

Payments may be processed via card or bank transfer; 2.9% card fee applies.

Client bears all foreign-exchange and international banking charges.

 

8.3 Strict No-Refund / No-Transfer Policy

All payments are strictly non-refundable and non-transferable, without exception. This policy applies to:

  • Cancellations by the client for any reason;

  • Failure to pay the remaining balance by 14 days prior to arrival (deposit automatically forfeited);

  • Illness, injury, visa or flight issues, or family emergencies;

  • Changes of mind, rescheduling requests, or early departure;

  • Force majeure events (natural disaster, epidemic, border closures, civil unrest);

  • Program termination due to misconduct or breach of Alive policies.
     

Alive’s operational model involves significant pre-paid costs for accommodation, staffing, and coordination. As such, no refunds or credits will be provided once payment is received.

 

8.4 Legal Enforcement

Failure to meet payment obligations authorizes Alive to cancel the booking and recover unpaid balances through legal action. Collection costs and legal fees will be added to the amount owed.

 

8.5 Third-Party or Gift Payments

When a family member, employer, or sponsor pays on behalf of THE CLIENT:

  • They assume full financial responsibility for retreat costs, damages, and extras.

  • Written or digital confirmation of acceptance of these Terms must be received.

  • The Paying Party’s card may be charged for all retreat-related expenses.
     

8.6 Insurance

Alive programs are not claimable under private or public health insurance.

Clients are responsible for securing comprehensive travel and medical insurance that covers:

  • Trip cancellation or delay;

  • Emergency evacuation and hospitalization;

  • Medical treatment in Bali or Spain;

  • Loss, theft, or damage of property.

9. Client Fitness to Travel

Booking a retreat confirms that THE CLIENT is medically and psychologically fit to travel. Alive reserves the right to deny participation if travel or participation poses risk to self or others.

10. Team Roles and Responsibilities​

10.1 Alive Hosts and Facilitators

Hosts and facilitators are not therapists; they manage your daily schedule, logistics, and wellbeing support.

 

10.2 Therapeutic Team

Therapists, psychologists, doctors, and wellness professionals are independent contractors under Alive coordination. Each maintains their own license, insurance, and ethical responsibility.

 

10.3 Administration

Alive’s office coordinates communication, scheduling, transfers, and all third-party arrangements.

Contact with any contractor outside Alive’s channels voids confidentiality protections and releases Alive from responsibility.

11. Program Schedule

Alive programs are structured for therapeutic flow.

  • Clients must attend all scheduled sessions on time.

  • Sessions missed through lateness or personal choice are forfeited.

  • The schedule may not be altered by THE CLIENT.

  • Consistency and punctuality ensure best outcomes and respect for all practitioners.

12. Nutrition and Food Plan

Meals are designed collaboratively by Alive’s nutrition and naturopathy team to align with therapeutic goals.

Diets are based on whole-food principles, focusing on cleansing and vitality.

Requests for menu changes based on preference rather than medical necessity may incur additional costs.

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13. Smoking, Alcohol, and Drugs

  • Smoking only in designated outdoor areas.

  • Alcohol and recreational drugs are strictly prohibited at all venues.

  • Discovery or suspicion of alcohol or drug use results in immediate program termination with no refund.

 

Bali Regulation

Note: Bali is one of the ALIVE locations. Bali Indonesia has very strict draconian laws for drug use. The accommodation providers or ALIVE are legally required to notify the police of suspected or proven drug use. The penalty in Bali for any illegal drug is death. No one is above this law. If you bring any illegal drugs into Indonesia or our program you are risking your life.

 

Spain Regulation

Alive maintains the same zero-tolerance policy at Spanish venues.

14. Detoxification and Wellness Protocols

Detox and health programs are designed under Alive’s clinical supervision.

Normal side effects such as mild fatigue or emotional release may occur.

Severe medical reactions will be referred to hospital at THE CLIENT’s expense.

Alive is not liable for undisclosed health issues or non-compliance with advice.

15. Accommodation and Property Rules

Property & Accomodation

Villas and accommodation are chosen for your needs and tastes. We clearly state the level of accommodation in your retreat proposal and you choose the accommodation to suit your tastes, budget and needs. 

Accommodation is not managed or owned by ALIVE Retreats, if situations arise that are out of direct control in regards to property maintenance or management we cannot be held responsible but will liaise with the management of the property to ensure a high standard of luxury, service and standard during your stay with us.

Each unique property has their own rules and policies. These will be clearly outlined on arrival and must be adhered to by THE CLIENT. If THE CLIENT dismisses or disobeys the rules of the accommodation or facility the general manager reserves the right to cancel the booking without notice or refund. If this is the case, ALIVE will also cancel the program.

Credit card details will be required as a bond for any damages to accommodation on your behalf during your stay and security deposits are the responsibility of THE CLIENT if required. By agreeing to our terms and conditions, THE CLIENT allows us to process payments on THE CLIENT chosen credit card for costs incurred by you within your accommodation whilst attending your retreat. 

All costs will be outlined and forwarded to THE CLIENT in the form of a written invoice and payment receipts will be provided. At all times ALIVE will communicate to you clearly any extra charges that you request at the time of request. If the clients program is canceled for any reason outlined in this agreement this also applies to the accommodation booking in its entirety. 

 

Alive selects luxury partner venues in Bali and Spain that meet the Alive wellness and hospitality standard.

  • Each property operates independently and maintains its own policies.

  • Alive acts as coordinator between THE CLIENT and the venue.

  • Property management oversees maintenance, housekeeping, and onsite staff.

  • Alive cannot be held responsible for temporary service interruptions (power, water, internet) but will assist in resolution.
     

Security Deposit & Damages

  • A valid credit card is required as a security deposit.

  • Alive may process charges for damages, loss, or extraordinary cleaning.

Documentation and receipts will be provided.

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If a program is cancelled, associated accommodation bookings terminate under the same no-refund policy.

16. Leaving the Facilities

For safety and therapeutic consistency, clients must not leave the venue without notifying their Program Manager.

  • Unnotified departure = immediate termination without refund.

  • Visitors require 48-hour advance approval.

  • Unauthorized guests or external interference result in dismissal from the retreat.
     

Alive maintains structured supervision to protect confidentiality and wellbeing.

17. Technology Use

Alive promotes digital balance.

Device use is limited to scheduled times and may be restricted if disruptive.

Exceptions for emergencies or business obligations may be granted at the Program Director’s discretion.

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18. Search of Personal Belongings

If Alive reasonably suspects possession of alcohol, illegal substances, or dangerous items, management may request inspection of personal belongings.

Refusal may result in program termination and, in Bali, possible legal reporting per Indonesian law.

19. Support Guests

 

If THE CLIENT wishes to have any support guests attend your program here are the stipulations:

 

  • Support guests are confirmed PRIOR TO RETREAT START and cannot arrive after the start date without a minimum of 48 hrs notice and only if agreed on by the ALIVE program management

  • Guests are interviewed by the program manager prior to arrival to ensure that they will support your program and not distract the program, you or team in anyway

  • Support guests or any visitors can only enter the space if there is a prior agreement with the facilitator 

  • We are not a resort and this is not a holiday, any guests attending must abide by the rules and workings of a mental health treatment program and rehabilitation facility

  • Any support people will also undergo the same detox/health changes that you will whilst with us and refrain from alcohol or drug use (e.g. they will follow the same diet and detox protocol)

  • We have the right to remove guests if they distract or are not supportive of the program at any time without warning

  • Support guests are to have their own schedule and give THE CLIENT space during the program hours from 7am - 7pm

  • Support guests can attend some aspects of the program if stipulated by the program facilitator

  • Support guests may undergo their own therapy program whilst staying with us and this is confirmed prior to arrival with their own personal quotation for services

20. Emergencies

In case of accident or emergency (e.g. THE CLIENT injures yourself or becomes ill whilst staying at our venue) ALIVE can recommend or assist in transferring you to the appropriate medical facility. 

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In case of emergency:

We will notify your emergency contact listed in your health form. Please note we do not offer a support service to clients outside our retreat. Your emergency contact will be required to take responsibility for your health and wellbeing once you leave the ALIVE Luxury Retreat.

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If at any time THE CLIENT's emergency contact is not contactable THE CLIENT agrees that ALIVE takes no responsibility for the wellbeing and care of THE CLIENT.  

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THE CLIENT understands that they are liable for the management of their own medical insurance and any costs associated with any care within a hospital or institution outside of the retreat.

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ALIVE provides a nurturing and safe environment strictly following the international standards for residential mental health and addiction treatment. 

These standards are not negotiable. 

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Our program is thoughtfully planned & executed with a skilled team of support and wellness personnel. However we are not a psychiatric treatment center or hospital and do not offer 24 hr medical care unless requested and quoted for during the first stages of a medical detox. At any time if 24 hour medical or psychiatric care is required it will be off site at a designated medical facility. ALIVE reserves the right to admit a client to a medical facility should an emergency arise.

 

We classify an emergency in the following ways:

Client medical vitals are consistently abnormal over more than a 4 hour period

Client has a physical accident that cannot be treated in a residential setting

Client is experiencing severe detox symptoms or illness that require 24 hour hospitalization

Client is unconscious or unable to be woken

Client has consumed alcohol or illicit drugs during treatment 

Client has consumed medication not directed by the psychiatrist or medical doctor

Client is experiencing symptoms of psychosis

Clients behavior is unsafe to team

Client is a harm to self or others

Client is threatening suicide

21. Liability Disclaimer

21.1 Acknowledgment of Risk

Participation in any Alive program involves inherent risk. Activities may include movement, therapy, adventure, or detoxification that could result in discomfort or injury.

By booking, THE CLIENT voluntarily assumes all risks associated with participation.

21.2 Release of Liability

Alive Group LLC, Alive Wellness LLC, their directors, staff, contractors, and Service Providers shall not be liable for any loss, injury, or damage arising from participation, except in cases of proven gross negligence.

21.3 Indemnification

THE CLIENT agrees to indemnify and hold harmless Alive Group LLC, Alive Wellness LLC, and their affiliates from any claims or expenses (including legal fees) resulting from participation or behaviour during the retreat.

21.4 Severability

If any portion of this disclaimer is deemed invalid, the remaining provisions shall remain in full force and effect.

22. Health Consent & Health Disclaimer

When agreeing to these booking conditions THE CLIENT is agreeing to the following statements:

I am seeking to consult ALIVE Luxury Retreats and its holistic health practitioners in their capacity to aid me in finding a balanced approach to health and wellness and understand that ALIVE offers a special interest in nutritional, holistic, alternative and environmental health and wellbeing in combination with medical treatment. 

I consent that I am able and willing to participate in all elements of the ALIVE program. 

I understand that I have the right to raise and discuss any concerns with any elements within the ALIVE program but I agree that the final program and inclusions are at the discretion of the program director and are determined based on my needs with my best interest at heart.

​

Elements of the ALIVE program include and are not limited to:

Therapy - these sessions are a combination of and could include Psychiatry, Counseling, Psychotherapy, Psychology, Holistic Counseling, Clinical Hypnotherapy and NLP.   

Coaching - Our coaching process covers every area of your life with wellness professionals & therapists here to inspire, educate & transform. 

Yoga - Yoga at ALIVE is used as a therapy and is a crucial element of the ALIVE process. In your yoga session you will experience the connection between the mind, the body and the breath and how to learn to create presence, release what you are holding on to and become centered within yourself. Our yoga teachers are highly skilled therapists & through breathing, releasing and finding stillness you begin to get back in touch with who you truly are. 

Meditation - ALIVE meditation classes are for beginners and are powerful in helping you truly realize who you are beyond your role in the world helping you tap back into your true nature and self. 

Fitness and Adventure - This could consist of a private PT class, including cardiovascular activity, boxing, weight lifting. Other forms of fitness include outdoor activities such as tennis, surfing, volcano climbs, snorkeling and bike rides.

Cultural Experiences - Holy water temple and visit and purification, immersion into daily Bali life in local villages and Balinese healings and blessings. 

Healing and wellness sessions - These private sessions could consist of Kinesiology, physiotherapy, sound healing, breathwork, oxygen therapy, ice baths and acupuncture.

Spa sessions - Massage, hot stone therapy, facials etc 

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THE CLIENT understands that and agrees to:

This means that we offer a more holistic approach to patient diagnosis and care with an approach primarily involving diet, natural supplementation, exercise, lifestyle and stress management & support, therapy and understanding to help THE CLIENT reach your goals. 

 

I understand that ALIVE does not offer a mainstream medically supported health and wellness process unless a clinical or medically monitored detox or protocol is requested by THE CLIENT and/or recommended by the ALIVE team.

 

I understand and agree that ALIVE is not a psychiatric facility or hospital with a full time medical clinic or staff onsite and offers no such treatment, diagnosis and extreme use of medication that would normally be found in a clinical situation or hospital. Instead a medical team will be engaged if it is required for your treatment including 24 hour care if required on site. 

 

I understand and agree that sessions and services are provided by third party contractors and they are not employees of ALIVE. I confirm that if there is ever an issue with any of the ALIVE third party contractors It will be handled as per the dispute resolution guidelines outlined in this agreement and I agree to follow this process. 

 

I understand and agree that ALIVE charges an agreed upon rate for retreats prior to starting the retreat and I understand and agree to this rate by accepting a quotation digitally.

 

I understand and agree that ALIVE may offer some of the recommended products for purchase including supplements and educational materials but I understand that I am not obliged at any time to purchase unless I feel that it is for my best interest.

 

I understand and agree that if I request extra therapies, travel or  activities during my retreat program that my designated credit card will be charged for these at the time and an ALIVE team member will notify me of these charges before purchasing.

 

I understand and agree that some of the treatment suggestions (e.g. nutritional or digestive supplements) offered by ALIVE are considered to be outside the parameters of conventional medicine in the western world. Some of our treatments fall under the category of complementary or alternative medicine. These interventions are in the majority of cases are supported by well researched evidence based on the findings of reputable Scientists, Neurologists, GP's, Nutritionists, Naturopaths and many more reputable and qualified health professionals and are only prescribed with utmost care based on our own findings of what is helpful in assisting THE CLIENT recover your physical, mental and emotional health. I understand that I am to use my best judgment on what is right for me and for me only.

 

I am attending ALIVE Luxury Retreats of my own free will and consent as an informed adult taking responsibility for my own health and my own actions exercising my right to discuss and choose any useful and suitable treatment(s), exercise, activities & therapy made available to me.

 

I verify that all of the information in my correspondence (by phone, email, booking and health forms) is true and correct to the best of my knowledge. I also understand that if I have withheld vital information that this can be detrimental to my health and the wellbeing of others providing the program. I vow to be truthful, open and honest in my communication with all ALIVE Health Professionals at all times during my program.

 

I understand and agree that I am fully responsible for my own health and that I will/do not now or in the future hold ALIVE Wellness responsible for any injury or loss that results from attending a retreat. I understand that I am responsible at all times for making the right decisions for my own health.

 

I waive, release and discharge from any and all liability, including but not limited to, liability arising from the negligence or fault of the entities or persons released, for my death, disability, personal injury, property damage, property theft, or actions of any kind which may hereafter occur to me including my traveling to and from this retreat.

 

I indemnify, hold harmless and will not sue, the entity and/or persons, directors and contractors at ALIVE and waive them from any and all liabilities or claims made as a result of attending the retreat, whether caused by the negligence of release or otherwise.

23. Responsibility & Willingness

We each are responsible for our own experience. …

We endeavor with passion and expertise to provide THE CLIENT with a personalised program that enables THE CLIENT to reach your individual goals as you have expressed to us prior to your retreat start. 

However we offer no guarantee that THE CLIENT will achieve your individual goals or experience your individual desires within a short time frame; some skills may take some of us weeks and others a lifetime. Our personal objectives can only be reached over time and with effort and may or may not be reached within your stay with us. 

We cannot guarantee that THE CLIENT will feel a certain way within a certain time though you can be assured that we do everything in our power to help THE CLIENT reach your goals. 

Be assured that we will always do our best to ensure that you receive your specified treatments in accordance with your specific needs and offer THE CLIENT full support on your journey to health and wellness. 

Taking responsibility for your health and your actions will give you the best possible opportunity to make the most of an outstanding experience.

24. Retreat Behavior and Etiquette

 

THE CLIENT understands and agrees to the following behavior at all times during their retreat program:

 

  • THE CLIENT shows their commitment and willingness to complete the program by attending all sessions on time unless serious illness prevents them from doing so

  • THE CLIENT respects all accommodation and ALIVE team members by speaking kindly and calmly and using basic manners

  • THE CLIENT refrains from directing the team and staff to undertake any role that is outside the recommendations of the program director and facilitator 

  • THE CLIENT refrains from foul language or abuse of any staff member

  • THE CLIENT agrees to listen when being spoken to and refrain from talking over the top of team members

  • THE CLIENT refrains from physical contact or touching any team member unless initiated by that team member

  • THE CLIENT commits to daily hygiene without prompt or assistance

  • THE CLIENT respects their accommodation space by keeping it clean and tidy 

25. Cancellation Of Your Program By ALIVE

We reserve the right to cancel your program before or after the retreat start date if the following occurs:

If any of the above conditions are not adhered to

Violence;

Threats of self harm;

Threats to harm others;

Aggression;

Mania;

Psychosis;

Damage to property;

Distraction to others programs;

Leaving the property without permission;

Bringing others into the property without permission;

An unwillingness to commit to or continue the program;

A medical emergency arises that requires urgent psychiatric treatment in a facility or hospitalization due to medical emergency;

Evidence or if we suspect use of illicit drugs or alcohol during your program;

Any consumption of alcohol or any mind/behavior altering substance;

Diagnosis of issues we do not treat;

Disrespect to any staff member or affiliate of ALIVE Luxury Retreats;

Failed payment;

Not providing ALIVE with accurate information about your personal situation including withholding what any therapist of the ALIVE Team classifies as vital health, mental health or personal  information to provide THE CLIENT with the upmost care;

& anything else we deem to be unlawful or damaging circumstances.

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If your program is canceled due to the above it is a condition of your booking agreement that THE CLIENT understands that no refund will be offered.

If THE CLIENT chooses to vacate or cancel a retreat setting prior to end of the retreat, they do so of their own free will and understand that no refund will be offered.

26. Cancellation of The Retreat Program By ALIVE Luxury Retreats

We reserve the right to cancel a retreat program due to any unforeseeable circumstances that are out of our direct control and inhibit us from delivering the promised program at the stated date. If this ever occurs ALIVE will offer another suitable date, close to the original date or transfer your booking. This can include government orders or mandates and natural disasters. ALIVE will advise THE CLIENT immediately of any such changes. ALIVE will always work with you to find the best possible solution if such circumstances should ever happen. If the retreat and program is canceled for whatever reason this includes all accommodation bookings.

27. Force Majure

ALIVE will also not be liable to you for any damages caused by a force majeure event, which includes, but is not limited to, any acts of God, acts of a public enemy, acts of the federal, state or local government in either its sovereign or contractual capacity, insurrection, civil disturbance, fires, epidemics, quarantine restrictions, strikes, labor disputes, acts or omissions of carriers, transmitters, cable, satellite and telephone services and providers, internet providers and servicers, vandals and hackers. ​

28. Agreeing to our Terms

By THE CLIENT, you, the attendee signing a retreat quote or recognising via a web form that you have viewed and understood these conditions THE CLIENT immediately agree to these booking conditions and confirm your retreat attendance and these conditions outlined in this quotation are legally binding. By booking via our web form THE CLIENT understands that you are entering a legally binding agreement.

29. Entire Agreement 

 

This document reflects the entire agreement between ALIVE Retreats and THE CLIENT, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the ALIVE Management and THE CLIENT.

30. Dispute Resolution 

 

If a dispute arises or THE CLIENT is unsatisfied with a third party ALIVE team member or something specific within the program or on retreat THE CLIENT is required and agrees to the following process

  • Client is to to advise the ALIVE client manager or facilitator immediately at the time of issue or within the same day at the latest 

  • The ALIVE facilitator or Manager will intervene and mediate with the purpose to resolve the issue between THE CLIENT and 3rd party team member 

  • If the issue can not be resolved within 24 hours, ALIVE take no responsibility for the 3rd party team member and will remove themselves from the mediation process

  • ALIVE will not take responsibility for any issues raised or complaints made by THE CLIENT, a family member or support person at a later date or post retreat 

 

If a dispute arises out of this Agreement that cannot be resolved by mutual consent, THE CLIENT and ALIVE agree to attempt to mediate in good faith for up to (certain amount of time such as 7 days) after notice given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party. 

30. Severability 

 

If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

31. Waiver 

 

The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.

32. Applicable Law 

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This Agreement shall be governed and construed in accordance with the laws of Wyoming, USA without giving effect to any conflicts of laws provisions.

33. Changes

 

ALIVE reserve the right, at our sole dis­cre­tion, to mod­i­fy or replace these Terms at any time. If a revi­sion is materialised we will notify THE CLIENT on the day with new or altered ‘special conditions’ for them to view and agree to. What con­sti­tutes a mate­r­i­al change will be deter­mined at our sole discretion.

By con­tin­u­ing to access or use our Ser­vice after those revi­sions become effec­tive, you agree to be bound by the revised terms.

34. Acknowledgment and Acceptance

By submitting your booking form on https://www.aliveluxuryretreats.com and/or signing this Agreement prior to arrival, you acknowledge that you:

  • Have read, understood, and accepted all terms and conditions;

  • Understand that all payments are strictly non-refundable and non-transferable in every scenario;

  • Recognize Alive acts as facilitator for independent licensed providers in Bali and Spain;

  • Agree that this Agreement is legally binding under U.S. law.

Alive Group LLC & Alive Wellness LLC

Trading as Alive Luxury Retreats

Website: https://www.aliveluxuryretreats.com

End of Terms & Conditions

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