Privacy Policy
Alive Luxury Retreats
Effective Date: 2009
At Alive Luxury Retreats, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our website, retreats, services, and communications.
1. Who We Are
Alive Luxury Retreats (“Alive”, “we”, “our”, “us”) operates luxury wellness and mental health retreat programs in Bali, Indonesia, and Torquay, England, as well as online consultations and global wellness services.
We are committed to handling your information responsibly, transparently, and in compliance with applicable data protection laws, including the UK GDPR, EU GDPR, and other relevant legislation.
2. Information We Collect
We may collect the following types of information when you engage with us:
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Personal Identification Data: Name, date of birth, gender, nationality, contact details (email, phone, address).
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Health & Lifestyle Information: Information you choose to share about your health, wellness goals, medical history, lifestyle habits, dietary preferences, and emotional wellbeing (necessary to create tailored programs).
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Booking & Payment Details: Billing address, payment card details (processed securely via third-party payment processors), and booking history.
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Website & Technical Data: IP address, browser type, cookies, geolocation, and browsing behaviour when you visit our website.
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Communication Data: Emails, messages, enquiries, and preferences for newsletters, marketing, or updates.
We only collect the information necessary to deliver our programs, comply with legal obligations, and improve your client experience.
3. How We Use Your Information
Your information is used for the following purposes:
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To deliver personalised retreat and wellness programs.
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To process bookings, payments, and client requests.
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To communicate with you regarding your retreat, enquiries, or support needs.
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To provide aftercare, wellness tools, and follow-up recommendations.
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To send newsletters, updates, or offers (only if you’ve consented).
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To comply with legal, regulatory, or tax obligations.
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To improve our services, website experience, and client care.
We will never sell, rent, or share your personal data with unauthorised third parties.
4. Legal Basis for Processing (GDPR Compliance)
We process your personal data under the following legal bases:
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Consent – when you provide explicit consent (e.g., opting into newsletters or sharing health information for your program).
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Contract – to deliver the services you book with us.
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Legal Obligation – to meet regulatory or financial requirements.
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Legitimate Interests – to improve our services, ensure security, and deliver a personalised experience.
5. How We Store & Protect Your Data
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Your data is stored securely on encrypted servers and protected from unauthorised access, alteration, or disclosure.
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Sensitive health or payment information is stored only as long as necessary and is accessible only to trained, authorised team members.
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Payment details are never stored directly on our servers; they are processed through trusted third-party payment providers.
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We retain personal data only for as long as required to fulfil the purposes outlined in this policy or as required by law.
6. Sharing Your Data
We may share your data with trusted third parties, but only when necessary:
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Payment processors (to handle secure transactions).
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Retreat venues and service providers (to deliver booked services).
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Professional wellness practitioners within the retreat (strictly confidential).
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Legal or regulatory authorities, if required by law.
All partners and third parties are bound by confidentiality and data protection agreements.
7. International Data Transfers
As a global retreat company operating in the UK and Indonesia, your data may be transferred outside your country of residence. We ensure all international transfers meet GDPR adequacy standards and are handled securely.
8. Cookies & Website Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalise content. You can manage or disable cookies in your browser settings. For more details, see our [Cookie Policy].
9. Your Rights (UK/EU GDPR & Global)
You have the right to:
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Access the personal data we hold about you.
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Request corrections to inaccurate or incomplete information.
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Request deletion of your data (“right to be forgotten”).
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Restrict or object to processing under certain circumstances.
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Withdraw consent at any time (for marketing or optional data collection).
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Request transfer of your data to another provider (data portability).
To exercise your rights, contact us at director@aliveluxuryretreats.com.
10. Children’s Privacy
Alive Luxury Retreats does not knowingly collect data from individuals under 18 without parental or guardian consent. If you believe a child has provided personal data, please contact us for immediate deletion.
11. Marketing & Communication
If you opt into our mailing list, we may send newsletters, updates, or offers about our retreats. You can unsubscribe at any time by clicking the link in the email or contacting us directly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, services, or company practices. Updates will be published on this page with a revised “Effective Date.”
13. Contact Us
For questions, concerns, or data requests, please contact:
Alive Luxury Retreatshttps://www.aliveluxuryretreats.com/contact
